Donor Care Technician
Company: The Blood Connection
Location: North Charleston
Posted on: May 9, 2024
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Job Description:
At The Blood Connection, every role plays a part in saving
lives. Join our team and help make an impact in your community
today! 24 Days PTO! - Use it, Cash it, Roll it Potential Company
Bonuses Tuition Reimbursement 401k Retirement Plan Health Insurance
(Medical, Vision, and Dental) Healthcare and Dependent Care FSA
Short and Long-Term Disability Employee Assistance Program (EAP)
Basic Life InsurancePosition Overview Enhances and maximizes The
Blood Connection donor experience by welcoming and registering
donors as well as performing donor health history and physical
assessment. This position has advancement opportunities which
provides paid on-the-job training to become a Phlebotomist for The
Blood Connection. As the first impression of the organization, must
reflect professionalism, competency, exemplary customer service
skills, and a genuine appreciation for the donor and the values and
mission of The Blood Connection. Must have excellent customer
service skills and must be able to work varied hours including
working weekends. While not desirable and is avoided when possible,
must be able to adapt to a work schedule that may change with less
than 24 hours notice.Essential FunctionsGreeting Donors and Guests:
Opens doors and welcomes visitors and patrons with a smile to
achieve rapport and create ambience Genuinely greets donors and
other guests in manner that promotes welcome and appreciation by
smiling, standing, and showing respect to donors taking time out of
their day to perform a charitable act Identifies donor by his or
her specific appointment (if applicable) and endeavors to engage
donor by name during the remainder of his or her donor
experienceDonor Eligibility: Assesses donor eligibility by
performing computer verification Screens prospective donors through
medical history, mini physical, and testing results Provides
educational materialDonor Collection: Performs the donor health
history and physical assessment according to current standard
operating procedures Selects proper material for blood collection
Escorts donor through next phase of collection and ensures proper
handoff to collections team memberMaintaining Store Front
Impression: Maintains facility appearance (organization and
cleanliness of storefront donor areas) by assuring that all
storefront areas are clean, inviting and free of debris during
operational hours (between janitorial cleanings) Ensures that the
night cleaning staff is carrying out the duties allocated to them
by visual inspection, reporting all non-conformancesLiaising with
Donors and Guests: Communicates the TBC vision of donor experience
to patrons Capable of conveying the organizational values Capable
of conveying the operational mission Engages donors in conversation
and makes them feel important Stays close to the customer' and
maintains effective communication with him/her at all times through
active engagement in the donation process and interpretation of the
pulse of the current operational situation or circumstance Reports
to management all observations that may tarnish a donors
experience. Immediately contacts management if the donor appears
disgruntled or unsatisfied Extends appreciation and gratitude to
donors Completes TBC Donation Experience TrainingOperational
Responsibilities: Maintains effective working relationships with
collection staff and management to assure that the donor flow is
expedited and efficient Provides professional, courteous, and
prompt service Performs reception and telephone duties as assigned
Performs donor collection support tasks (as indicated by
appropriate training and release-to-task) Stocks donor screening
roomMiscellaneous: Participates in TBC sponsored blood drives and
other special events Other duties as assigned or requiredMinimum
Qualifications High School Diploma or GED Customer service
experience preferred Valid Drivers License with no major
infractions and dependable transportation Ability to communicate
effectively, tactfully, and courteously to patrons, donors,
sponsors, and co-workers Ability to work with all levels and in a
diverse work environment Ability to establish and maintain
effective working relationships with staff, management, and
peersPhysical DemandsThe physical demands described here are
representative of those that must be met to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. Lifting and/or pulling/pushing up to 50 pounds
Sitting, standing, or walking for an extended period Bending and
twistingEqual Opportunity Employer Veterans/Disabledby Jobble
Keywords: The Blood Connection, Charleston , Donor Care Technician, Professions , North Charleston, South Carolina
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