Night Auditor
Company: Spectator Hotel
Location: Charleston
Posted on: April 10, 2021
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Job Description:
SUPPLEMENT YOUR INCOME WITH A NIGHT JOB WITH SET HOURS AND
SCHEDULE!As a Guest Service Representative conducting Night Audit,
you would be responsible for handling the responsibilities of the
Guest Service Representative and Accounting duties. The Night
Auditor oversees the auditing, posting, and balancing of the daily
financial transactions to support the Hotel's continuing efforts to
deliver outstanding guest service and financial profitability.
Through reconciling daily revenue and expenses, the Night Auditor
ensures that guests are correctly billed and credit card
transactions are accurately recorded. The Night Auditor is also
responsible for greeting, registering, and checking guests out of
the hotel in the hotel's continuing effort to deliver outstanding
guest service and financial profitability. PRIMARY
RESPONSIBILITIESAudit, post, and balance daily cashiers work for
HotelAccurately post all room fees, related taxes, and other paid
services including restaurant, lounge, internet, resort fees, and
the like to each guest's account dailyVerify all account entries
are balanced; notate and settle any discrepancies uncovered in
audit to appropriately settle guest accounts.Ensure Hotel billing
standards are followed and create financial reports that detail
various aspects of the Hotel's performance; ensure distributed to
the appropriate departmentsEnsure credit card system reconciles to
daily transaction listsVerify cash postings and verify cashier
drops to ensure accurateEnsure daily turn of Hotel and paperwork
associated with all transactions is compiled and organized as set
forth by managementADDITIONAL GUEST SERVICE REPRESENTATIVE
RESPONSIBILITIESGreets all guests in a pleasant and professional
mannerCompletes the guest registration and check-out
proceduresAnswers telephone, transfers calls, and takes messages
when applicableMakes hotel reservations for guests, including
changes and cancellationsFollows proper credit card
proceduresMaintains accurate bank during shift and uses correct
vouchers for specified transactionsResponds to all guest needs and
requests in a timely fashionFollow-up to ensure guest requests have
been responded to appropriately and to guest
satisfactionUnderstands hotel service and programsKnowledgeable of
geographical area and points of interestFiles appropriate paperwork
as directedEnsure the front desk is adequately stocked of all
suppliesUnderstands hotel emergency procedures and evacuation
protocolsCollects payment for all guests at check-in and check-out.
Makes changes as necessaryKeeps Front Office and Lobby area near,
clean, vacuumed, and dusted dailyFollow all company safety and
security policies and procedures; report accidents, injuries, and
unsafe work conditions to managerEnsure uniform and personal
appearance is clean and professionalMaintain confidentiality of
proprietary information and protect company assetsSpeak with others
using clear and professional languageEstablishes and maintains
open, collaborative relationships with employees and fellow
management team members.Perform all reasonable job duties as
requested.JOB REQUIREMENTSHigh School diploma or equivalent and/or
experience in a Hotel or a related field preferredSignificant
attention to detail.Ability to operate front desk equipment:
computer, switchboard, credit card machines, etc.Understanding of
basic math skillsGood verbal and guest interaction skillsCollect
money and issue change where applicableAbility to work as a
cohesive team member - relaying information appropriately from
shift to shiftMust be able to stand for several hours at a timeMay
be required to lift items up to 25 lbs.
Keywords: Spectator Hotel, Charleston , Night Auditor, Accounting, Auditing , Charleston, South Carolina
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