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Loan Assistant

Company: South State Bank
Location: Charleston
Posted on: November 25, 2022

Job Description:


Provides support to various Commercial Bankers with the management of the loan portfolio via preparation of loan documents, funding process, credit file maintenance and coordination of loan closings. Provides an excellent client experience to prospects and clients and is responsible for problem solving, issue investigation and resolution. Acts as a gatekeeper to Bankers. Ensures the accuracy and uniformity of all legal and loan documents and minimizes the risk of loss to the Bank. Ensures that all loans are closed and maintained in accordance with State and Federal regulations and Bank policies and guidelines.


  • Commercial and Premier Private Banking Loan Assistants: Prepare commercial and or Premier Private Banking loan closing packages according to guidelines established by the Bank in a timely and accurate manner, Reviews loan packages for accuracy prior to delivery to the Banker
  • Middle Market Loan Assistants: Prepare complex middle market division loan closing packages according to guidelines established by the Bank in a timely and accurate manner, Reviews loan packages for accuracy prior to delivery to the Banker
    All Loan Assistants:

  • Coordinate closings with lenders, attorneys, insurance agents and customers
  • Order title searches, UCC searches, appraisals and flood certifications as needed
  • Approve the disbursement of closing funds and issues loan proceeds checks and wires
  • Review closed and funded loans for document completions, ensures that loans are booked in a timely and accurate manner
  • Contact settlement agents, register of deeds and title insurance agencies to obtain post-purchase documentation as necessary. Maintains a tickler system on outstanding insurance policies and any other post-closing documentation (collateral and exception monitoring) and reports on status during weekly meetings
  • Prepare and process new accounts and fund transfers as related to loans. Maintains customer account records and performs basic service transactions such as address changes and accepting loan payments
  • Provide exceptional client service through offering assistance and responding to questions and requests for information for clients. Informs Bankers of pertinent information
  • Ensure the accuracy and uniformity of legal and loan documents, which minimizes the risk of loss to the Bank
  • Ensure loans are closed and maintained in accordance with regulatory requirements, as well as Bank policies and guidelines
  • Maintain financial statements/tax return reports, exception reports and insurance reports daily and updates loan officers monthly on any outstanding documents needed
  • Review Past Due reports, Balance Summary reports, Closed Account reports and alert Banker to any material changes or upcoming deadlines
  • Fund and authorize the release of loan funds based on loan approvals and contractual requirements
  • Assists Bankers in development of cross-selling and other sales activities and opportunities when appropriate
  • Remain knowledgeable of all State and Federal lending and documentation regulations as well as Bank policies and guidelines ensuring compliance
  • May be asked to coach, mentor or train others as a subject matter expert
  • Provide support (filing, scanning, email / mail correspondence, etc.) to Bankers
  • Provide back-up support to other Loan Assistants
  • May be asked to provide light administrative support to the Bankers you support
  • Provide back-up support to other Loan Assistants
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Client service
  • General banking knowledge
  • General mathematic abilities
    Qualifications, Education, and Certification Requirements

  • Education: A high school diploma or equivalent is required. Bachelor's degree or additional course work in banking, finance or lending is an asset.
  • Experience: A minimum of two years of Commercial, Middle Market or CRE banking support experience or client service experience within a financial institution. Experience should include loan review, documentation, client service and compliance.
  • Knowledge/Skills: Must have a complete knowledge of all State and Federal lending regulations, as well as Bank policies and procedures. Must be knowledgeable of all Bank products and services. Must be well versed in insurance and documentation requirements for all loan products. An in-depth understanding of interest and payment calculations is essential. Must have excellent verbal and written communication skills as well as well-developed client service skills. Excellent organizational, time management and administrative skills are required. Must be proficient in the use of basic office equipment with emphasis on typing, calculator, and computer. Proficiency in the use of Microsoft Word, Excel and Outlook is required.

    Required annual compliance training, New Employee Orientation


    Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk


    This position is in a cubicle environment that may be loud throughout the day. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

    Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.


    Travel may be required to come to meetings as needed.


Keywords: South State Bank, Charleston , Loan Assistant, Accounting, Auditing , Charleston, South Carolina

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