Ticketing + Box Office Lead

Company: Charleston Wine + Food
Location: Charleston
Posted on: August 6, 2022

Job Description:

Job DescriptionTITLE: Ticketing + Box Office LeadREPORTS TO: Logistics ManagerTERM: Contract, Jul 15, 2022 - May 30, 2022LOCATION: Charleston, SCOVERVIEW: The Box Office Lead is responsible for overseeing all of the ticketing + access needs for the organization and is integral in maximizing sales and assisting with overall business growth. This team member knows ticket options and events inside and out, has a strong ability to upsell and make strategic suggestions to guests, and has a keen ability to synthesize data to predict sales patterns. The focus of this work will include data gathering and analytics as well as keeping up with weekly metrics supporting ticket sales and breakdowns. A strong candidate will be detail-oriented and organized in addition to having an authentic connection to Charleston Wine and Food's mission. Use of a personal computer and/or laptop is required. PRINCIPAL ACCOUNTABILITIES:

• Develop and manage an in-office box office strategy and on-site box office during the festival
• Serve as point of contact and liaison between the organization and the primary and post-primary ticketing companies
• Monitor ticket sales and create weekly reports identifying key trends and analytics
• Oversee and manage all direct ticketing communications sent to guests
• Manage email account and respond accordingly
• Coordinate delivery of event guest lists to host restaurants in conjunction with the Programming Team
• Oversee and manage ticketing budget and track all ticketing-related expenses
• Manage the VIP Early Access ticket purchasing program in partnership with the Development Department
• Develop a process for managing ticket holds + complimentary tickets, and oversee the issue of all these tickets
• Manage ticket launch plan in conjunction with other supporting departments
• Execute ticket donation requests received and issue at the discretion of Business Manager
• Create an on-site festival ticketing + access plan, complete with badging + wristband strategy and box office set-up
• Develop festival-wide ticketing staffing and check-in plan; hire and train support staff
• Oversee the ordering of all festival credentials in conjunction with the Brand + Creative Manager
• Order ticket and badge scanners in conjunction with third party vendors; responsible for overseeing throughout the rental duration
• Gain a full understanding of event layouts, entrances, and points of egress in conjunction with Logistics Manager
• Responsible for managing (with the support of ticketing staff) the ticketing + entrance points of large Signature Events, Culinary Village, and any other festival footprint as identified by Event Manager
• Work with the Volunteer Coordinator to train volunteers and additional ticketing staff on event entry procedures
• Work with Director of Experience to identify and develop all ticketing and access signage
• Act as a customer sales and support liaison for the organization
• Field and manage any ticketing related issues
• Responsible for contributing to post-festival recaps with ticketing metrics
• Work with Guest Experience Coordinator to field and respond to all guest feedback post-festival
• Act as a brand representative of Charleston Wine + Food and portrays our values of people first, community, and good stewardship.
• Recognizes and uses our mission + higher purpose as a guide in every decision made on behalf of the festival: Mission: We celebrate, educate, enrich, and promote the Lowcountry's diverse culinary + hospitality community through world-class experiences Higher Purpose: to be a catalyst for connections that inspire curiosity through thoughtful storytelling and meaningful experiences with a sense of place.REQUIREMENTS:
  • Required to be available and present for all key organizational dates and events, including but not limited to, ticket launch, off-season event(s), team planning meetings, team planning retreat(s), Festival week (including setup and break down), and weekly team meetings
    • Able to see trends through transferable knowledge and communicate them effectively
    • Experience with Slack, CRM and Event/Project Management Software is a plus
    • People-person with excellent communication, listening, and negotiation skills, who is passionate about building and maintaining community connections and long-term relationships
    • Ability to work in a fast-paced environment, managing multiple projects with shifting deadlines
    • Strong ability to work strategically and efficiently in a team setting
    • Well-organized with diligent attention to detail
    • Curiosity and willingness to learn
      • Must provide own laptop and cell phone that is able to run cloud-based softwares and apps
      • Proficient in G Suite and experience with database management using Excel and/or Google Sheets
      • Minimum 2 years of work experience in customer service, or related areas of experience   
      • Must have the ability to direct conversations and resolve guest inquiries in-person, over the phone, through email or other listed mediums  
      • Experience in the hospitality industry, or comparable experience appreciated, but not required
      • Comfortable working in an outdoor setting (rain, cold, mud)
      • Ability to do some physical work, must be able to lift up to 50 lbs. (lifting boxes, field set-up)REQUIRED DATES:
        • Schedule to be determined upon hire
          • Must attend the following year round meetings:
          • Weekly Team Meetings
          • Weekly Programming + Events Department Syncs
            • Must be available and present for Winter Planning Meetings/Retreat (TBD) + 2023 Festival Recap Meeting (TBD).
            • Must be available + on-site for festival execution from March 1 - March 5, 2023 as well as for setup and breakdownAbout Charleston Wine + Food Charleston Wine + Food is a 501(c)(3) non-profit organization that supports Charleston and the Lowcountry's diverse culinary + hospitality community. The organization champions the region's unique culinary community 365 days a year through world-renowned culinary experiences that bring people together to share stories, create connections, and inspire curiosity.Our mission is to celebrate, educate, enrich, and promote the Lowcountry's diverse culinary + hospitality community through world-class experiences.Our values of People First, Community, and Good Stewardship, are the guiding principles of our organization.Fueled by a contagious passion for the people and places that make Charleston worth celebrating, the annual festival infuses homegrown flavor with top chefs, winemakers, authors, storytellers, artisans, experts, and food enthusiasts from around the globe for a five-day event that spans the first full weekend each March. Over the last 16 years, the festival has welcomed nearly 335,000 attendees and generated over $112.2 million in economic impact. We are proud to be a catalyst for connections that inspire curiosity through thoughtful storytelling + meaningful experiences with a sense of place. Charleston Wine + Food is committed to the principles of diversity and equal employment opportunity, and to the compliance of all federal, state and local laws that are applicable to equal employment. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, creed, age, civil union status, domestic partnership status, affectional or sexual orientation or identity, sex, gender identity or expression, national origin or ancestry, marital status, status as a disabled or Vietnam era veteran, service in the federal or state military, liability for military service, arrest or conviction record, union affiliation, pregnancy or breastfeeding, medical or genetic information, atypical hereditary cellular blood trait, refusal to submit to a genetic test or make test results available to Charleston WIne + Food, or status as a qualified individual with a disability, in accordance with applicable laws.

Keywords: Charleston Wine + Food, Charleston , Ticketing + Box Office Lead, Administration, Clerical , Charleston, South Carolina