Lead Patient Access Rep

Company: Medical University of South Carolina
Location: Charleston
Posted on: April 7, 2026

Job Description:

Job Description Summary Team Lead Patient Access reports to the Admit Transfer Center (ATC) Lead Patient Access Coordinator. Under indirect supervision, the Team Lead Access assists the coordinator with the internal management of the patient access team. Internal team management includes scheduling, screening, and interviewing applicants, as well as training new hires, and evaluating teams for recognition or corrective action. This position provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the ATC registration process and works closely with physicians and nurses to provide optimal quality care to patients. The Lead Patient Access Coordinator verifies various payment methods available (insurance, self-pay, agency). This role is responsible for overseeing the process of patient preadmission and admission, demographic and insurance data and function as a liaison between patient access, patient registration, clinical staff and the ATC. This role supports Telehealth initiatives and workflows in collaboration with ATC and Telehealth leadership. Team Lead Patient Access performs specific functions to include overseeing daily operations and training team members on specialized advanced scheduling functionality to include the scheduling of all Telehealth services, including template management to include strategic overbooking, and resource alignment. The Team Lead Patient Access will work with the coordinator to ensure that Hospice and Rehab accounts are effectively being billed and meet with Utilization Review, Medical Records and Billing managers to get accounts resolved. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type? Regular Cost Center CC000274 CHS - Bed Management (Main) Pay Rate Type Hourly Pay Grade Health-22 Scheduled Weekly Hours 36 Work Shift Job Description Team Lead Patient Access reports to the Admit Transfer Center (ATC) Lead Patient Access Coordinator. Under indirect supervision, the Team Lead Access assists the coordinator with the internal management of the patient access team. Internal team management includes scheduling, screening, and interviewing applicants, as well as training new hires, and evaluating teams for recognition or corrective action. This position provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the ATC registration process and works closely with physicians and nurses to provide optimal quality care to patients. The Lead Patient Access Coordinator verifies various payment methods available (insurance, self-pay, agency). This role is responsible for overseeing the process of patient preadmission and admission, demographic and insurance data and function as a liaison between patient access, patient registration, clinical staff and the ATC. This role supports Telehealth initiatives and workflows in collaboration with ATC and Telehealth leadership. Team Lead Patient Access performs specific functions to include overseeing daily operations and training team members on specialized advanced scheduling functionality to include the scheduling of all Telehealth services, including template management to include strategic overbooking, and resource alignment. The Team Lead Patient Access will work with the coordinator to ensure that Hospice and Rehab accounts are effectively being billed and meet with Utilization Review, Medical Records and Billing managers to get accounts resolved. Additional Job Description Education: Bachelor's degree from an accredited college/university and one year directly related healthcare work experience; or an associate degree and one year directly related healthcare work experience; or a high school diploma or equivalent (GED) and two years directly healthcare experience. In lieu of education, experience in healthcare, referral management, oncology navigation, or patient access will be considered. In addition, the applicant must have considerable knowledge of complex medical terminology, strong interpersonal skills, ability to establish and maintain collaborative relationships both internally and externally, strong organizational skills, ability to rapidly prioritize/ reprioritize, strong verbal and written communication skills, ability to work autonomously and in teams, critical thinking skills and ability to multi-task. Ability to work Weekends and Holidays. Certified Healthcare Access Associate, Certified Revenue Cycle Representative, or Administrative Professional Certification If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Keywords: Medical University of South Carolina, Charleston , Lead Patient Access Rep, Customer Service & Call Center , Charleston, South Carolina