Tier III Support Engineer

Company: SPINVI
Location: North Charleston
Posted on: February 23, 2021

Job Description:

The Tier III Support Engineer is part of a 24x7x365 team that troubleshoots systems that include Citrix XenApp, NetScaler, VMware vSphere, and other virtualization solutions. This is a fast paced team oriented position which provides technical support to military healthcare professionals around the world.

A candidate should have solid understanding of virtualization technologies in an enterprise-level Windows environment.

A key requirement of the candidate is the ability to an inch deep and a mile wide on a variety of potential user issues. Tier III Support means that troubleshooting has moved beyond more rudimentary user issues and the potential candidate will need to demonstrate a desire to find the root cause and truly understand how to resolve it.

This position is remote until COVID restrictions are lifted and then the position will be onsite in North Charleston, S.C.

Roles and Responsibilities

• Troubleshoot and administer Citrix, VMware, and Microsoft Server solutions
• Provide installation support by assisting with upgrades, installing Service Packs/hotfixes, and resolving service requests
• Provide phone and remote support to various customers running various virtualization technologies
• Assist on internal and external projects
• This includes the installation and configuration under the guidance and supervision of a technical lead
• Support and maintain customer facing hosted environment
• Swing Shift and Night Shift preferred (we have openings for morning/day/evening/night)
  
  Requirements
  
  • Minimum of 6 years of experience in installation and maintenance of Windows based systems or 1 year of experience with a BS degree in Engineering, Physics, Network Security, Information Systems or Computer Science.
  • Virtualization experience is preferred (XenApp/XenDesktop/VMware)
  • Individual must have the ability to troubleshoot technologies via phone and other remote tools
  • Secret Security Clearance
  • Security + Certificate
    
    Desired Skills
    
    • Should be knowledgeable with Windows 2008, 2012, 2016, Active Directory, DNS, Group Policy, and security policies
    • Should be knowledgeable in networking, routers, firewalls and V-LANs
    • Strong verbal and written communication skills
    • Must be organized and detail-oriented
    • Must have a team player attitude
    • Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner
      
      Benefits
      
      • Long Term Disability
      • Basic Life Insurance
      • Basic Accidental Death & Dismemberment Insurance
      • Direct Payroll Deposit
      • Leave Accrual
      • Holidays
      • Food trucks onsite daily
      • Free snacks, drinks, and coffee
      • Fun work environment
      • On site game room
        
        Optional Benefits
        
        • Short Term Disability
        • Additional (Voluntary) Life Insurance
        • Additional (Voluntary) AD&D Insurance
        • 401(k)
        • Medical Coverage
        • Dental Coverage
        • Vision Care Plan
        • Flexible Spending Account Plan
        • Online Training
        • AFLAC Supplementary Insurances
          
          AAP/EEO Statement
          
          Core4ce is an Equal Opportunity Employer. Core4ce does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
          
          Core4ce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Core4ce complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
          
          Core4ce expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Core4ce's employees to perform their job duties may result in discipline up to and including discharge.

Keywords: SPINVI, Charleston , Tier III Support Engineer, Engineering , North Charleston, South Carolina