NEON - Field Technician 1 (Junior Field Service Engineer B)

Company: GovCIO
Location: North Charleston
Posted on: January 16, 2022

Job Description:

NEON - Field Technician 1 (Junior Field Service Engineer B)Location US-SC-North CharlestonJob ID 2021-12685LCAT NEON - Field Tech 1Work Status Full-Time Regular Job DescriptionAre you looking for a new and exciting career opportunity?Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a Salient CRGT employee, you get to be part of a best performing team supporting our nation's most critical missions. Why Salient CRGT?We're passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference? The Field Engineer candidate will provide USCIS user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Field Engineer is responsible for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfactions. The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. The Field Engineer will have the ability to make replacement cables from raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. The following are principal duties of the Field Engineer:Position Responsibilities:Deskside Support which includesProvide on-site support for deployment and security remediation functionsGather analyze, and report end-user support trends Provide desktop, application and network application incident resolution Manage user installation and relocations requestsAsset Inventory SupportConduct physical inventory of assetsConduct scheduled and random electronic inventoriesAssist in receiving and receipting propertyTransfer of property to other organizationsProcess computer equipment for excess and dispositionDisposal Preparation SupportEnsure disposal policies and procedures are employedEnsure every device is wiped/degaussed prior to site removalEncryption ServicesAdminister and manage encryption tools application serverEnsure laptops are properly encryptedEncrypt laptops discovered without encryptionProvide password recovery for encrypted deviceVideo Conferencing and Audio/Video O&MTroubleshoot system problems and repairsWork with support staff for remote troubleshooting and repairsAssist in setting up presentation devices and Video Conference unitsSet up, ensure functionality, be available during events and shut down video conferencesLocal On-Site CablingRestart wiring closet cabling electronics including switches or other network devicesReplace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch bladesOverseas Site Support (Depends on Position)Wireless ServicesAssist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support ticketsProvide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Blackberry Exchange Server connection verification and equipment swapping supportService Center ServicesEnsure IT services are rendered/tested for telework users using VPN and CITRIX servicesProvide remote support services for telework/home usersSupport pre/post application releasesAccount Management ServicesHardware Incident ResolutionIdentify and resolve hardware incidents and service requests of a consumable part#cjpost#ZRRequired QualificationsUS Citizen High School Diploma or equivalentMinimum 1 year experience troubleshooting software and hardware in a customer service rolesHigh degree of technical proficiencyExcellent problem solving skills and analytical abilitiesCOVID Policy: New employees will be required to adhere to the Company's and its clients' COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client's COVID-19 requirements. #ahreqs#muncyreqs#super6pm21Desired QualificationsMinimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service roleCertification in UNIX and Microsoft Operating SystemsFamiliarity with LANDesk remote resolution and with using LANDesk to push packages to workstations to complete software installation Familiarity with CLAIMS 3 (C3) systemComptia Networking +Comptia A+Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.Connect With Us!Not ready to apply? Connect with us for general consideration.PI160195935

Keywords: GovCIO, Charleston , NEON - Field Technician 1 (Junior Field Service Engineer B), Engineering , North Charleston, South Carolina