Field Operations Technician III
Company: Ledcor Group
Location: Charleston
Posted on: May 27, 2023
Job Description:
Field Operations Technician III
Location: Charleston, SC, United States
Job ID: R14856
Job Status: Full-Time
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Description Job Summary:As a full-time Field Operations Technician
III, you will utilize your technical background to work on
restoration activities, preventative maintenance, and installation.
Your emphasis on building trust with clients and providing a
best-in-class approach to customer service will be the foundation
for success. You will perform installation, repair, configuration,
and testing of moves, additions, changes, and disconnects (MACD) on
various Nortel, Fujitsu, Alcatel, and similar products to support
customer optical, electrical, voice and data services.
Additionally, you will test circuits using optical time domain
reflectometers (OTDR).Essential Responsibilities:
- Provide high-level customer service, ensuring that any
escalations or concerns are addressed professionally
- Drive to and from customers' business locations in a defined
geographic area performing installation and repair of internet,
copper and fiber cabling, rack mounted routers, demarcation
extensions, etc.
- Receive and complete work orders from a centralized dispatch
center ensuring that routes are efficient, and that service is
delivered in a timely manner
- Operate equipment and vehicle in a safe manner, ensuring
adherence to Ledcor's safety program
- Interact with customers professionally and courteously to
ensure that their work orders are completed as requested
- Troubleshoot technical issues such as installing cable runs,
swapping out cards, installing data circuits for internet
connections
- Trace and locate appropriate telecommunications links, which
could involve working in confined spaces (attics and crawl spaces)
and climbing ladders
- Ensure vehicle, test equipment, and tools are maintained in
excellent conditionSkills:
- 5 plus years of previous experience in telecommunications,
business installation, and service for electronics and appliances,
security, cabling
- Ability to test, measure and troubleshoot fiber optic
networks
- Strong MS Office skills in Word & Excel
- A positive, "can-do" attitude and customer-focused approach
that will enable you to deal with challenging situations with
integrity, empathy, and sincerity
- Previous experience working in the field independently and
thriving in a fast-paced environment; self-motivated and able to
prioritize and organize workloads with little direction
- Strong communication skills, both written and verbal
- Self-Motivated and able to prioritize and organize workloads
with little directionPreferred Skills:
- CompTIA A+ certification or Network +
- Cisco Certification
- Fiber Systems CertificationsEducation:
- Degree/Accreditation from a technical school in
telecommunications or equivalent technical trainingRequirements:
- Must have and maintain a valid state driver's license
- Successful completion of pre-employment screenings including
background and drug & alcohol
- The ability to work on call, evenings, and weekends as
required
- Able to meet the physical requirements of the position which
involves sitting, standing, bending, climbing, lifting (up to 51
pounds), working at heights (15 to 25 feet above the ground), in
confined spaces (attics and crawl spaces), and in all types of
weather conditions (rain, snow, heat, etc.)Ledcor Offers:
- A competitive Total Compensation includes base compensation,
performance bonus, overtime, paid vacation and sick leave, and a
company vehicle.
- Our True Blue team - a culture of safety, teamwork, and caring
for each other. Watch Opportunities for growth through numerous
paid training programs and direct worksite/on-the-job
experience.Additional Information:Company DescriptionLedcor
Technical Services (LTS) designs, builds, and maintains wireline or
wireless networks that span North America and beyond. We are a
proven leader and innovator in telecommunications network
construction, maintenance, and service installation and repair. But
when you work for Ledcor, your experience will go far beyond the
project. Do you want a career that means more? Join our True Blue
team now!Employment EquityAt Ledcor we believe diversity, equity,
and inclusion should be part of everything we do. We are proud to
be an equal-opportunity employer. All qualified individuals,
regardless of race, color, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender
identity, Veteran status or any other identifying characteristic
are encouraged to apply.Our True Blue team consists of individuals
from all backgrounds who contribute diverse perspectives and
experiences to Ledcor. We are committed to continuing to build on
our culture of empowerment, inclusion and belonging. Adjustments
will be provided in all parts of our hiring process. Applicants
need to make their needs known in advance by submitting a request
via . For more information about Ledcor's Inclusion and Diversity
initiatives, please visit our .All applicants must be able to show
proof of eligibility to work in the United States. E-Verify is a
registered trademark of the U.S. Department of Homeland
Security
Link to:
Date Posted
Mar 30, 2023
Ledcor is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
religion, color, national origin, gender, gender identity, sexual
orientation, age, status as a protected veteran, status as a
qualified individual with disability, or any other legally
protected status. All applicants must be able to show proof of
eligibility to work in the United States. -->
E-Verify is a registered trademark of the U.S. Department of
Homeland Security
., Charleston, SC, United States
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Keywords: Ledcor Group, Charleston , Field Operations Technician III, Engineering , Charleston, South Carolina
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