Data Security Product Support Engineer
Company: VirtualVocations
Location: Charleston
Posted on: September 21, 2023
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Job Description:
A company is looking for a Product Support Engineer - Data
Security.
Key Responsibilities:
Handle level 2-3 support cases, working directly with customers,
partners, and Sales Engineers
Assess the severity and criticality of issues and prioritize
investigation efforts
Escalate technical product issues to the Engineering department and
work towards resolution
Required Qualifications:
BSCS Degree or equivalent experience
Minimum 3 years of high-level Technical Support experience
Experience with TCP/IP, HTTP, Load balancers, Proxies, and
Firewalls
Troubleshooting experience with Relational Databases (MsSQL,
Oracle, MySQL, DB2)
Prior hands-on experience with Linux and other Unix operating
systems
Keywords: VirtualVocations, Charleston , Data Security Product Support Engineer, Engineering , Charleston, South Carolina
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