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Sales Manager - Courtyard Charleston Historic District

Company: Interstate Hotels and Resorts
Location: Charleston
Posted on: January 17, 2020

Job Description:

execute and manage the overall sales and marketing of the hotel to achieve optimal occupancy and use, through effective Direct Sales and Revenue Management strategies that focus on maximizing revenue and meeting/exceeding hotel profit objectives. Essential_Functions Looking for a new challenge in 2020? Are you motivated, goal oriented, competitive, inspired by hotel sales? This could be the position for you! The Courtyard is fully renovated, has an ideal downtown location in the heart of historic Charleston and expansive on site meeting facilities & catering operations! Complimentary Associate Parking is available and Employee Meals 7 days a week! Responsible for meeting/exceeding top line revenues at the hotel and growing rev par to the comp set as noted in Smith Travel Reports. Will be a sales leader for the hotel to insure that all appropriate markets are being saturated. Must be able to write out and articulate strategies to work the market via Sales Strategic plans and monthly action plans that outline the yearly and monthly sales strategies for the hotel. Plans are expected to detail the efforts to solicit business from not only the corporate market but also the SMERF market and any other applicable and appropriate markets for the specific market the hotel resides in. If there is a multiple sales person office the DOS will provide strong leadership, guidance and training to support the other team members. It is expected that the sales team will consistently meet/exceed the sales call goals established by the company. (50%) In addition it is expected that sales will be responsible for booking the function space, quoting meeting room rental, A/V and F&B Must be skilled in building rapport, qualifying, presenting, negotiating and closing on business, as well as, servicing accounts. Must become proficient in the use of brand reports, Travel Click Reports, etc. In addition it is expected that as the sales leader for the hotel will insure that all sales call documentation for the team is recorded in the sales automation system on property. Implement company programs (IHR/Franchiser) and manage the sales and marketing efforts of the property in a manner consistent with IHR s policies and procedures; prepare, analyze and review rooms revenue & presentations to owners. Proven ability to attract, retain and motivate the employees; hire train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Training will be to sales staff (Sales Managers, Sales Coordinators and Event Meeting Managers) as well as front desk staff (10%) Must be a leader and partner with the hotel General Manager, Area Director of Revenue Management, Regional Director of Revenue Management, and other regional support staff to generate forecasts (monthly, quarterly) and budgets (annual and departmental). Survey, review and analyze competition, market trends, customer needs and comments in order to develop new plans and programs. Become astute in the use of Market Vision (Brand related inventory rate shops/reports), etc. and determine the potential of current plans and programs. (15%) Maximizing the brand relationships by working with their various staffing personnel (including but not limited to the national account managers, group desk and regional support) that can help the hotel to gain market share, build customer relations and gain exposure in various market places. Must become astute in the consistent use/updating of all the brand tools inclusive of RFP qualifiers, web tools, packaging, reports, etc.. In addition, must complete all required brand training. (15%) Demonstrate leadership skills by consistently growing responsibilities, strengthening skill set, knowledge base and engagement with the staff by using tools /resources provided. (5%) Non-essential_Functions Perform special projects and other responsibilities as assigned. Participate in task force and committees as required. Conduct property tours. Inventory sales collateral. Participate in the hotel s Quality Program. Insure that appropriate, professional dress code and behavior are in place at all times in the work environment, inclusive of meetings and events held off property (5% time) Knowledge_And_Skills Education: Four year college degree or equivalent education/experience. Experience: Three year within the hotel sales discipline. Skills and Abilities:Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. This includes experiential knowledge required for management of people, complex problems and efficient sales activities. Make decisions within the standards of the position which can impact more than one department, but usually not more than one hotel. Only general policies and procedures are available for guidance and superior is kept informed only of general direction of assignment Must possess highly developed communication skills to frequently present, negotiate, convince, sell and influence other managerial personnel, hotel guest (s) and/or corporate clients. * Writing * Computer skills * Brand systems * Sales Data Base System (ie. Sales Pro, Delphi, etc) * No. of employees supervised:Two to Ten employees Travel required: Local travel required on a weekly basis. National and international travel may be required a minimum of four to five times a year. Hours Required: Fifty hours over a five day period. Office hours are from 8 am to 6 pm with hours lunch.

Keywords: Interstate Hotels and Resorts, Charleston , Sales Manager - Courtyard Charleston Historic District, Executive , Charleston, South Carolina

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