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Assistant Manager: Customer Experience & Merchandising

Company: Cost Plus World Market
Location: Charleston
Posted on: August 28, 2020

Job Description:

Job Description: In partnership with the Store Manager, provide leadership to achieve or exceed sales and profitability goals. Consistently exemplify, maintain, and foster the culture and values of World Market. Drive a service and selling culture through effective leadership routines and engagement behaviors. Maintain a branded store experience through consistent visual execution, standards and recovery. Hire, develop and retain a high performance team through coaching, training and recognition.ESSENTIAL DUTIES & RESPONSIBILITIES Customer Experience: --- Address and quickly resolve customer issues and/or concerns with appropriate partnership --- Utilize all company selling and training resources to educate team on product knowledge, selling skills and business goals; validate that all company tools are being fully leveraged to provide exceptional Customer Experience on a consistent basis --- Validate and ensure execution of all omnichannel initiatives, inclusive of BOPUS, STS and AOS --- Validate and ensure execution of all customer loyalty initiatives and activities, assess loyalty results and take appropriate action to drive those results --- Assist Store Manager with MyHR responsibilities; partner with Operations Manager to ensure sales floor is properly staffed to support business needs --- Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team --- Recruit, interview and hire top talent that aligns with our company values --- Ensure a consistent orientation and onboarding experience --- Additional duties and responsibilities as assigned by and in the absence of Store Manager Merchandising: --- Deployment and management of company outreach initiatives, inclusive of designers, decorators and caterers --- Utilize all company tools and training resources to educate the team on product knowledge and visual presentation skills; validate execution of visual certification routines --- Manage Visual Publication Calendar* (*Stores Under 4.5M Annual Sales Volume only) --- Assess and analyze business trends at the department level, utilizing all available reporting to problem solve sales results and take appropriate action LEADERSHIP SKILLS / KNOWLEDGE --- Strong business acumen, and the ability to analyze and use information to effectively and efficiently execute daily priorities --- Sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation --- Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred --- Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business --- Ability to lift up to 40lbs

Keywords: Cost Plus World Market, Charleston , Assistant Manager: Customer Experience & Merchandising, Executive , Charleston, South Carolina

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