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Fixed Operations Area Manager: Charleston, SC

Company: JM Family
Location: Charleston
Posted on: January 16, 2021

Job Description:

JM&A Group--is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group's competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.The Fixed Operations Area Manager supports JM&A Group client dealerships in their assigned area by focussing on the implementation of dealership service processes to drive continuous improvement while also playing a key role with service drive technology initiatives such as "Service Touch" with Reynolds and Reynolds. If you are an automotive Service Advisor or Service Manager that is tech-savvy and has demonstrated the ability to train and develop others, this may be the position for you! This position requires a minimum of 50% overnight travel, which can increase based on business demands. Responsibilities include and are not limited to:* Shadow, train, and coach fixed operation associates to support the Dealership operational plans, growth, and profitability.* Able to conduct a "Learn-Do-Teach" approach on the service drive. Conduct show me's by writing up customers on the service drive and able to demonstrate a proven process to set expectations.* Support Departmental Parts and Service Objectives through a consultative approach to problem-solving and opportunity coaching. * Timely completion of assigned tasks, special projects, and initiatives. * Develop and implement sustainable processes that promote parts and labor sales, customer retention and fixed operations profitability* Participate in all Fixed Operations consultations and sustainment activities.* Participate in customer contact interactions and arbitration procedures when necessary* Implementing, executing, and sustaining strategic service initiatives at the dealership level* Work with Service Managers on data collection and playback of operational consultations such utilization of technology and KPI's like CPRO analysis, MPI consistency, and up-sell* Leading the implementation of dealership service processes and providing feedback to drive continuous improvement* Becoming a Subject Matter Expert with dealership fixed operations and technology initiatives with a primary focus on "Service Touch" with Reynolds and Reynolds, Tablet write up process* Establish and maintain positive relationships with key dealership Personnel* Provide best practice training to service drive personnel* Develop and promote processes to drive growth, profitability and customer retention for the fixed operations businesses. * Conduct monthly, quarterly and annual performance reviews with key stakeholders#LI-JD1* Minimum of five (5) years retail automotive service management or service advisor experience* Must have effective written and verbal communication skills * Must have experience creating reports and presenting key results to Senior Management * Must be able to work independently and exhibit effective time management skills* Demonstrate strong organizational and presentation skills* Strong business and financial acumen* Must be willing and able to travel a minimum of 50% of time* Only local candidates will be considered**Candidates currently employed with a JM&A Group client dealer are not eligible and will not be considered for the position.

Keywords: JM Family, Charleston , Fixed Operations Area Manager: Charleston, SC, Executive , Charleston, South Carolina

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