Assistant/Associate Director of Client Services (Remote)

Company: MRINetwork
Location: Charleston
Posted on: February 22, 2021

Job Description:

Assistant/Associate Director of Client Services (Remote) Type: Permanent
Experience: Experienced Professional (Non-Manager)
Education: Bachelor's Degree
Category: Marketing / Advertising
Industry: Healthcare / Pharmaceutical
Company: Parkwood International
Reference ID: kL1vxC
Date Posted: 12/23/2020
Shortcut: http://jobs.mrinetwork.com/gJt1vt
Assistant/Associate Director of Client Services (Remote) My client is a premier full-service consultancy and leading managed markets agency focused on reimbursement and patient access. They are part of a larger umbrella of companies. For more than 2 decades, global biopharmaceutical companies as well as emerging pre-commercialization phase firms have turned to them for strategic insights, health economics and outcomes research expertise, and reimbursement support. They help manufacturers successfully commercialize innovative medical treatments and technologies in complex and cost-constrained global markets. Their broad, yet strategically connected, array of consulting services supports all phases of the product life cycle. Powered by their associates around the world, they provide pharmaceutical products and business solutions that improve access to care. They guide medical innovations to market and create healthier futures. Currently seeking an Assistant/Associate Director of Client Services (Remote) to join their team. The level will be determined by the client. You will be the main point of contact for the client, a strategist, a project manager and a liaison. Your will be instrumental in keeping many streams moving forward and being accurately aware of the client's needs and deliverables. YOU:

• Prior pharma agency experience in client services
• Ability to "quarterback" between multiple functional areas and juggle many balls at once as you will handle 5-20 workstreams at a time
• Must have experience in Market Access, with significant knowledge base of managed markets, reimbursement, and/or health economics
• Solid communication skills, presentation skills (you will present in the interview process), ability to work through difficult conversations and negotiate
• Self-starter with strong attention to detail and an understanding of budgets
• POSITION IS 100% REMOTE!!! Prefer northeast (NJ, NY, PA) BUT will consider anywhere in US close to an airport if able to travel to client site as needed once travel restrictions are lifted The Client Services Manager (Assistant OR Associate Director), under general direction of the Director of Client Services, AoR Account Lead, and on behalf of clients, with this hands-on role helps maintain and grow strong client relationships with assigned brands, contributes to product payer strategy development, develops and drives innovative managed market initiatives, works with internal teams to ensure the quality of deliverables and interactions with assigned clients, and ensures projects are completed on time and budget for assigned clients. Qualified candidate will have an attention to detail and be a proactive, critical thinker who is interested and able to work in a matrixed, team-oriented organization where all team members take responsibility for the quality and validity of the project. This role requires experience in the healthcare industry (client or consulting side). Depending on the candidate's experience this role may be filled at an Assistant or Associate Director level, roles and responsibilities will adjust accordingly. RESPONSIBILITES:
  • Working hand in hand with lead account strategist, content expert, and project manager to develop and account strategy and execute on tactics
  • Serving as a main client point of contact and helping to coordinate activities for assigned client accounts
  • Interfacing with client on status calls, developing client contact reports, and providing ongoing follow-up for deliverables and client meetings
  • Acting as lead on project management oversight, providing clear guidance on timelines, budgets, and project management requirements
  • Assisting account and being onsite as needed to effectively manage the account and associated projects
  • Working collaboratively with market research team, managed markets team, reimbursement team, creative team, and health outcomes/scientific team to produce client deliverables
  • Managing team with internal trafficking/legal/regulatory approval process to ensure all client comments and changes have been incorporated
  • Approving purchases, contracting, expenses, and may manage vendor relationships
  • Helping to allocate human and financial resources as appropriate to ensure objectives are accomplished
  • Implementing and delivering on various project types, including but not limited to:
    • Brand planning engagements
    • Value proposition creation (for client products to payers and providers)
    • Message testing/payer market research
    • Field force tools development and training (i.e., account manager tool kits)
    • aids (both payer and provider)
    • Market segmentation analyses
    • Digital marketing / sales aids
    • Reimbursement assessments
    • Account strategy
    • Market research including ad boards, focus groups and MCN events
    • Contracting strategy
    • Commercialization strategy
    • Pricing
    • Coordinating with sales organization to develop new business opportunities in assigned accounts
    • Working with procurement teams to ensure contracting with the company is easy for key clients
    • Contributing to proposal writing, contracting, client capabilities presentations, and pricing
    • Overall responsibility for timeliness, accuracy, and completeness of all services
    • Identifying areas for risk REQUIREMENTS:
      • BS/BA required; advanced degree preferred
      • Minimum of 3 years of experience in payer or brand marketing within the pharmaceutical industry or a pharmaceutical agency of record
      • Structured and well organized
      • Demonstrated success within the consulting environment or pharmaceutical industry
      • Significant knowledge base of managed markets, reimbursement, and/or health economics
      • Ability to interact with and influence clients so that business can be driven into the company
      • Excellent writing skills as well as the ability to communicate complex material in presentations and discussions in a straightforward manner
      • Strong presentation skills for both internal and client communications
      • Strong interpersonal skills in order to develop sound, long-term client relationships and an ability to influence clients without being overbearing
      • Ability to work well in a dynamic, successful consulting firm, which maintains high quality standards and demands excellence
      • Fluent in Microsoft Office Suite tools
      • Willingness to travel to client sites (assume 25-50% of time)

Keywords: MRINetwork, Charleston , Assistant/Associate Director of Client Services (Remote), Executive , Charleston, South Carolina