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Operations Manager

Company: Premiere Building Maintenance Corporation
Location: Charleston
Posted on: April 9, 2021

Job Description:

An Operations Manager is an employee assigned to oversee the overall janitorial services operation at the facility. The Operations Manager is responsible for the supervision and training of all Contract Managers under their immediate supervision.
Job Duties & Responsibilities:
Oversee the daily operations of a particular account to include, but not limited by, maintaining high levels of customer satisfaction, providing a high-quality level of service, training employees, maintaining profit margin, adhering to company policies and procedures, and insuring a safe working environment.
Major:

Manage up to 6 Contract Managers and an office administrator
Regularly meet with customers and ensure all their needs are being met
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Purchase materials, plan inventory and oversee warehouse efficiency
Help the organization's processes remain legally compliant
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Manage budgets and forecasts
Perform quality controls and monitor production KPIs
Guide Contract Managers in the proper way to recruit, train, and supervise staff
Find ways to increase quality of customer service
Order supplies monthly
Turn in customer quality control sheets monthly
Know correct procedure for extra billing orders
Maintain equipment and supplies
Schedule project work and delegate to management staff

Must pass background check
5 years experience in the service and/or janitorial fields
Travel is required
Ability to build relationships with both the client and employees
Ability to stay on task while working independently
Ability to manage people, previous management/leadership experience required
Be readily available 24 hours a day
Have working knowledge of budget analysis, labor distribution, field reports, and other pertinent records

We are an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or practice in the investigation of any complaint, or otherwise oppose discrimination. PI132749649

Keywords: Premiere Building Maintenance Corporation, Charleston , Operations Manager, Executive , Charleston, South Carolina

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