US Tech Workplace Support Engineer-Manager

Company: PwC
Location: Charleston
Posted on: January 13, 2022

Job Description:

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, youll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

* Develop new skills outside of comfort zone. * Act to resolve issues which prevent the team working effectively. * Coach others, recognise their strengths, and encourage them to take ownership of their personal development. * Analyse complex ideas or proposals and build a range of meaningful recommendations. * Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. * Address sub-standard work or work that does not meet firm's/client's expectations. * Use data and insights to inform conclusions and support decision-making. * Develop a point of view on key global trends, and how they impact clients. * Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. * Simplify complex messages, highlighting and summarising key points. * Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences : Basic Qualifications : *Covid-19 Vaccination At this time, proof of COVID-19 vaccination is a basic qualification for this role. You will be required to confirm that you are fully vaccinated with vaccines approved by the U.S. Food and Drug Administration ("FDA") or the World Health Organization ("WHO"). Minimum Degree Required : High School Diploma Minimum Years of Experience : 4 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance. Preferred Qualifications : Degree Preferred : Bachelor Degree Preferred Fields of Study : Information Technology Preferred Knowledge/Skills : Demonstrates extensive abilities and/or a proven record of success as a team leader including:

* Going to meeting spaces when end users experience issues using meeting space technology and assists them to connect to the meeting and triages whether the technology is broken; if broken, coordinates AV resource to go to the meeting space to assist; * Helping end users set up for large meetings and tests meeting space in advance; * Demonstrating empathy with end users, can de escalate, and is solution oriented; * Coordinating with vendors and and other tech teams when office technology is not working or needs upgrades; * Communicating effectively at different levels within and outside of the organization; * Providing input proactively to office technology design and support models by sharing end user feedback; * Applying effective judgment in knowing when to escalate issues and to manage stakeholders; * Taking initiative to independently to identify and troubleshoots issues related to implementation office technology solutions, including network issues and meeting space technology issues and drives coordination with vendors for installation, fixes and maintenance; * Demonstrating basic level of understanding of network design, cabling, UPS and AV collaboration technologies and ability to understand and analyze schematics, diagrams, blueprints and floor plans; * Using ticket management system to track office technology issues; documenting issue and resolution; following up on tickets that are not resolved promptly; * Providing in office off-hours on-call L2-L3 support as needed; * Troubleshooting application and network performance and connectivity issues; * Monitoring system availability and performance, identifying and resolving issues proactively; * Communicating effectively; * Demonstrating being customer focused; * Demonstrating being well developed and demonstrating proven organizational and planning skills; * Demonstrating core knowledge of Enterprise AV Crestron Control & Digital Media, Extron, Biamp Tesira, FORTE & Nexia and Cisco Video Conferencing, and webcasting; * Proving familiarity with Digital Signage functionality; * Understanding of Enterprise network and security with respect to AV deployment; * Working knowledge of how to use Collaboration products Google Chromebox's, Google Jam boards, MS Surface Hubs, WebEx, and Google Hangouts/Meet, and Cisco Room Systems; and, * Understanding of network and Wi-Fi technology and how to test their functionality.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy (https://pwc.to/H-1B-Lottery-Policy) 285151

Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

Keywords: PwC, Charleston , US Tech Workplace Support Engineer-Manager, Executive , Charleston, South Carolina