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Scheduling Manager

Company: Bishop Gadsden
Location: Charleston
Posted on: January 16, 2022

Job Description:

Scheduling Manager
Bishop Gadsden, the Southeast's leading life care retirement community is currently seeking a Scheduling Manager for our Home Care Program, BG at Home.-- Utilizing exceptional customer service and administrative skills, the Scheduling Manager is responsible for coordinating and scheduling caregivers in order to meet client needs.
Be BG! Benefits for Bishop Gadsden Team Members
Bishop Gadsden is a not-for-profit, faith-based retirement community, affiliated with the Episcopal Church. --We are located on 134 acres of lush marshlands and majestic oaks on James Island, just 10 minutes from downtown Charleston!
We offer team members a flexible, life-friendly and fun work environment, top pay, great benefits, and a community-minded atmosphere!-- The successful full-time candidate will enjoy access to a wide range of full-time benefits such as:

  • Multiple Medical Insurance/ Prescription Plan Options
  • Company Provided Health Reimbursement Account
  • Flexible Spending and Dependent Day Care Accounts
  • Dental/Vision Insurance
  • Short-term Disability (80% Employer Paid)
  • Long-term Disability
  • Company Paid Basic Life Insurance and AD&D Policy
  • Voluntary Life Insurance (Employee, Spouse, Child)
  • Supplemental Accident/Cancer Insurance Options
  • 401(k) Matching Retirement Plan
  • Generous Paid Time Off (PTO) and ability to cash in unused PTO
  • Free 24/7 TELADOC for team member and household
  • PayActiv Enrollment
  • Wellness Programs and Facilities with discounts on personal training and massage therapy
  • Access to and discounted BG Spa Services
  • Employee Assistance Program (EAP)
  • Scholarship Opportunities for Education and Student Debt Payoff
  • Company paid CPR/AED classes
  • Monthly Employee Appreciation Celebrations/Giveaways
  • Monthly Safety Cash Giveaways
  • Community Caf-- / Employee onsite dining options
  • Free Onsite and close proximity parking
  • Holiday Pay (9 holidays) paid at time and -- for hourly team members
  • End-of-the-Year Bonus
  • Ability to apply to purchase donated vehicles
  • Generous Spirit Program where team members earn PTO for working on approved charitable activities
  • Free Working Advantage Entertainment Benefit Membership (exclusive entertainment discounts/special offers)


    • Maintain Resident/Client schedules and assign Caregivers appropriately
    • Maintain Caregiver availability and scheduling
    • Supervise staff and assist with hiring, written performance evaluations, disciplinary actions, and terminations as applicable
    • Orient and train new staff
    • Provide initial introduction of Caregivers to new Residents/Clients
    • Provide a timely response to Resident/Client requests in a caring manner
    • Answer incoming calls and direct to the appropriate person as needed
    • Communicate new schedules, changes in client status, and any other pertinent information to Director in a timely manner
    • Communicate changes to schedules, changes in client status, and any other pertinent information to Caregivers in a timely manner
    • Ensure Care Plans are current in MatrixCare/Soneto and a copy is in every Client's/Resident's Communication binder
    • Collect necessary charting from Client/Resident communication binder in a timely manner for all Long-Term Care Billing
    • Ensure that client appointments are relayed to the appropriate staff, including transportation and department supervisor/charge nurse
    • Perform Caregiver duties as needed
    • Answer BG at Home on-call phone Monday thru Thursday after hours and as needed
    • Conduct Quality Assurance visits as requested by Director
    • Work with other team members to coordinate various aspects of clients' care
    • Work with Residents/Clients and their families on various issues that may arise to ensure they are getting resolutions to issues as well as receiving the services needed
    • Accept other duties as needed to serve clients of Bishop Gadsden with efficiency and care


      • Excellent communication skills
      • Interpersonal, organizational and communication skills are necessary for exchanging information as well as maintaining a courteous relationship with the residents, families, visitors and Bishop Gadsden employees
      • Ability to direct daily activities with little or no supervision
      • Ability to read, write, speak and communicate clearly and effectively both verbally and written in English
      • Ability to read and comprehend numbers and written material
      • Must present a well-groomed professional appearance and demonstrate a courteous, friendly, patient and congenial manner at all times

        Required Education and Experience

        • High school diploma or equivalent required
        • 2 years scheduling or staffing experience in health/home care required
        • CNA license preferred
        • Experience in using Computer Scheduling Software preferred

Keywords: Bishop Gadsden, Charleston , Scheduling Manager, Executive , Charleston, South Carolina

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