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Front Office Manager

Company: Residence Inn Charleston
Location: Charleston
Posted on: May 14, 2022

Job Description:


Job Purpose
The Residence Inn by Marriott Charleston Riverview is seeking a dedicated Front Office Manager. The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service.

Essential Job Functions
--- Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
--- Prepares work schedules in accordance with forecasted occupancy
--- Supervises day to day activities of front desk, bell, and van drivers' staff
--- Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
--- Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
--- Coordinates staffing and payroll to conform with productivity and budgetary standards
--- Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
--- Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
--- Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
--- Participates in daily Yield Management Meetings
--- Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
--- Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
--- Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
--- Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
--- Complies with Company Standards of Service as outlined for AURO Hotels.
--- Projects a favorable image of AURO Hotels to the public at all times.
--- Performs all duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objectives of this position.
--- Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
--- Completes Departmental, AURO Hotels and Brand standards training as assigned.
--- Maintains a clean and neat appearance at all times.
--- Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
--- Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Keywords: Residence Inn Charleston, Charleston , Front Office Manager, Executive , Charleston, South Carolina

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