Front Office Manager
Company: Residence Inn Charleston
Location: Charleston
Posted on: May 14, 2022
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Job Description:
Job Purpose
The Residence Inn by Marriott Charleston Riverview is seeking a
dedicated Front Office Manager. The purpose of a Front Office
Manager is to assure the overall success of the hotel by meeting or
exceeding the guest expectation for service.
Essential Job Functions
--- Responsible for the overall guest service of the hotel by
maintaining an organized and efficient Front Desk operation
--- Prepares work schedules in accordance with forecasted
occupancy
--- Supervises day to day activities of front desk, bell, and van
drivers' staff
--- Utilizes leadership skills and motivation techniques in order
to maximize employee productivity and satisfaction of direct
reports
--- Meets and exceeds customer expectations by ensuring department
provides outstanding customer service and teamwork
--- Coordinates staffing and payroll to conform with productivity
and budgetary standards
--- Prepares payroll and schedules are required; monitors actual
vs. budget payroll activities
--- Works side by side with front desk associates when necessary to
provide outstanding guest service; works scheduled Manager on Duty
shifts on a weekly basis
--- Coordinates Front Desk work with other departments:
Housekeeping, Engineering, Banquets, etc
--- Participates in daily Yield Management Meetings
--- Insures that all employees follow safety rules and procedures
and takes corrective action where required to improve safety of
work area
--- Coordinates the collection and submission of hotel news to the
quarterly AURO Hotels Associate newsletter
--- Maintains proper front desk supplies inventory, conducts
inventories as assigned and recommends purchase of products
(remaining within budget)
--- Confers closely with GM/AGM at all times and takes every
opportunity to become familiar with all aspects of the hotel in
order to assist wherever required
--- Complies with Company Standards of Service as outlined for AURO
Hotels.
--- Projects a favorable image of AURO Hotels to the public at all
times.
--- Performs all duties and responsibilities in a timely and
efficient manner in accordance with
established company policies and procedures to achieve the overall
objectives of this position.
--- Treats guests, vendors, customers and co-workers with
professionalism and respect at all times.
--- Completes Departmental, AURO Hotels and Brand standards
training as assigned.
--- Maintains a clean and neat appearance at all times.
--- Must be able to work flexible work hours/schedule including
evenings, weekends, and holidays.
--- Nothing in this job description restricts management's right to
assign or reassign duties, work hours and/or responsibilities for
this job at any time.
Keywords: Residence Inn Charleston, Charleston , Front Office Manager, Executive , Charleston, South Carolina
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