Overnight Assistant Front Office Manager

Company: Kiawah Island Golf Resort
Location: Charleston
Posted on: May 16, 2022

Job Description:

WHAT YOU'LL GET:--- HIRING IMMEDIATELY!--- Salaried position--- Free parking!!--- Health, Dental, 401k & More!--- Paid Time Off--- Resort Benefits such as $15 Golf!--- Work in paradise!!--- Committed to the continuous development and retention of our Team!RESPONSIBILITIES:--- Function as the Manager on Duty for the hotel on all shifts.--- Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.--- Ensure that the Front Desk, PBX, and Concierge are properly staffed at all times.--- Ensure that sufficient staffing is present to meet the daily business demands.--- Handle all disciplinary counseling as needed according to KIGR policy.--- Give daily line-up to each employee that communicates business demands and anticipates accordingly.--- Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features and hours of operation.--- Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities.--- Ensure staff's knowledge of hotel services, features, and amenities.--- Monitor and ensure that departments perform their job functions to the hotel's expected level of service--- Assist staff whenever necessary in performing all job functions.--- Conduct ongoing training with existing staff and ensure that new staff is certified as required.--- Accommodate all guest requests in an accurate and efficient manner.--- Coordinate all group requests and needs.--- Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests' needs and preferences as well as property situations.--- Promptly and appropriately greet Sanctuary guests and visitors.--- Maintain discretion and security for the hotel and guests.--- Monitor and maintain cleanliness and working conditions of department equipment and supplies.--- Prepare work orders for equipment repairs and distribute to Engineering.--- Monitor and maintain the condition of The Lobby.--- Ensure that all pertinent information is documented in daily End of Shift emails.--- Payroll is documented and submitted accurately and promptly.--- Ensure payroll forecast are accurately completed and submitted timely.--- Conduct performance appraisals of designated staff as required.--- Successful completion of the training/certification process.--- Respond to security and emergency situations in accordance with established Sanctuary Guidelines.--- Comply with procedures and requirements established in the Front Office Manual.--- Support Front Office Manager as necessary.QUALIFICATIONS:--- College education preferred with preference in Hospitality studies--- At least one year of hotel management experience preferred with demonstrated successful systems implementation and oversight--- At least two years of front desk experience preferred, preferably with a four or five star/diamond hotel--- Ability to communicate clearly and effectively--- Excellent written and spoken communication skills--- High aptitude for computer programs--- Excellent organization habits--- Effective conflict resolution skills--- Professional and cooperative demeanor--- Positive and energetic attitude--- Thorough knowledge of hotel services and facilities--- Must be able to pass a background check.ESSENTIAL PHYSICAL REQUIREMENTS:--- Must be able to lift minimum weight of 30 lbs. across short-medium distances.--- Must be able to stand for the entirety of shift while reaching, bending and stooping as needed.--- Must be able to work on site due to daily needs of the job requirements.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to .

Keywords: Kiawah Island Golf Resort, Charleston , Overnight Assistant Front Office Manager, Executive , Charleston, South Carolina