Virtual IT Manager/Small Business vCIO - Hybrid Work Opportunity!
Company: Cantey Tech Consulting
Location: Charleston
Posted on: June 22, 2022
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Job Description:
Grab a cup of company this could take a while....... Company
Profile Our company helps our clients with IT so they can focus on
running their business, law firm, school, or medical practice. We
also do schools and contracting work for large organizations. Big
picture- We do all sorts of things from designing networks to
providing ongoing maintenance; we are the company that our clients
call for everything from basic pc support to hosted solutions to
network management. Some clients want to push the envelope with new
technologies, and some want to keep costs to a minimum. To be an
awesome and incredible teammate, we search for candidates that can
be part of our culture and share our Core Values:
* Client First: Respond quickly and help our clients get what they
want from technology. Build trust by operating ethically. * Process
Oriented: Always think about the next step in the process. * Eager
to Learn and Grow: Pick up the ball and run with it. Try new
things. * Positive Team Player: Work together to help clients and
teammates. * Problem Solver: Find the root cause and fix it. We are
looking for great people who are excited about technology and enjoy
dealing directly with end-users. We're fanatics about customer
service, we run a responsive and professional operation, and we
love what we do. (OK, we don't love it every day but most days we
do). We are looking to build our team with people who want to learn
about the latest technology and want to contribute to our
award-winning team. Every day is different over here and you must
appreciate the thrill of thinking quick on your feet. Position
Summary In this role, we are onsite approximately 50% of the time
and provide remote support, strategic planning, budgeting, and
client oversight from our home office 50% of the time. Our main
office is in Charleston in the neck area (2702 Azalea Drive). To
sound fancy, some people call this area "NoMo" which stands for
North Morrison. We typically work around 45 hours per week. With
the right monitoring tools (you won't believe all the cool tools we
supply our employees to help our clients), standardization,
automation, and processes in place, we work to eliminate "the
crazy" the best we can. I would be lying if I said our days were
cushy playing PlayStation or watching Netflix while listening to
clients talk about email problems on the phone. That's not our day
- we are busting it to help our clients and move on to the net
problem. Position Responsibilities * Outstanding client
communications and troubleshooting skills * Detail oriented, the
discipline for accurate and timely documentation and keeping track
of billable time (This is important, again this is really
important) * Interface with appropriate technical personnel for
client problems that cannot be resolved effectively * Handle
high-pressure moments when necessary * Create and maintain IT
budgets for clients * Always prepared for client meetings and the
ability to communicate in non-technical terms to non-technical
decision makers * Understanding of real-world requirements for
security and business continuity based on the client's needs
Qualifications and Technical Requirements * Minimum 6 years of
experience in Microsoft network and server technologies * Microsoft
Office 365 * Windows Remote Desktop Services - maintenance, setup,
configuration, policies * Amazon Web Services or Azure * Basic
Cisco switching, routing, VPN, VLAN, and wireless configurations
(Cisco Meraki experience a plus) * Experience setting up and
managing data protection (backup) software (Veeam or other
enterprise data protection experience a plus) * Experience with
case management software (documenting ticket time and notes) *
Virtualization (VMware, Hyper-V) * Experience working inside a
Managed Services Provider (MSP) or in an IT leadership role a plus
* Ability to configure and manage enterprise-wide security products
including Antivirus, Antispyware, Email Security, Data Loss
Prevention, Content Filtering encryption, and intrusion detection
technologies * Strong TCP/IP skills including DNS, DHCP, and VPN
configuration * Minimum Associates Degree or equivalent experience
required * Certifications Desired: Network +, Security +, MCSA,
MCSE, CCNA * A couple of other things: o You must provide your own
smartphone o Must be fun to work with and understand humor
Why Cantey? Voted one of South Carolina's Best Places to Work in
2021, Inc 5000 Fastest Growing Companies List 9 years running, and
we have an outstanding reputation for best in service and state of
the art technical support by our clients with a 95% retention rate.
What makes our company such a great place to work are the internal
career advancement opportunities, the compensation package (think
Health, 401K match, Tuition Reimbursement...) and most importantly
the people that you get to work with every day. If after reading
all this, you are still awake, it sounds like a career and the
company for you, then what are you waiting for? Apply
all-ready!
Keywords: Cantey Tech Consulting, Charleston , Virtual IT Manager/Small Business vCIO - Hybrid Work Opportunity!, Executive , Charleston, South Carolina
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