CharlestonRecruiter Since 2001
the smart solution for Charleston jobs

Assistant General Manager

Company: Holiday Inn Express Charleston
Location: Charleston
Posted on: June 24, 2022

Job Description:

Job Description250 Spring Street, Charleston, SC 29403NORTHPOINTE HOSPITALITY- ASSISTANT GENERAL MANAGER WE ARE HIRING - Our 10M renovation is nearing completion and we are looking for an award winning Select Service Assistant General Manager to lead the team at Charleston's newest hotel, Holiday Inn Express & Suites Downtown -WestEdge. The hotel is slated to open September 1st, 2022. NorthPointe Hospitality – one of the Top 100 Management Companies in the Nation is recruiting an Assistant General Manager. The Assistant General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. The Assistant General Manager will help direct and coordinate hotel and restaurant operations to obtain optimum efficiency and economy of operations. The Assistant General Manager must focus on extraordinary guest services, be committed to profitability, and be dedicated to the long-term growth and development of all associates. ASST GENERAL MANAGER DUTIES AND RESPONSIBILITIES:

  • Assist the General Manager in his day to day operations.
  • Assigns duties to Head of Departments (HOD) and observes performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training to staff and HOD's.
  • Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
  • Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
  • Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.
  • Selects or assist in the selection of hotel staff and completes all new hire paper works.
  • Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
  • Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, direct billing etc.
  • Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
  • Ensures the objectives and goals of brand and property owners work together to achieve brand positioning and success.
  • Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
  • Assist GM in key property issues including capital projects, customer service and refurbishment.
  • Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
  • Performs daily, weekly and monthly property inspections.
  • Ensures property, grounds, physical plant and work areas maintained to standard.
  • Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
  • Cover shifts is all departments as scheduled by the General Manager.
  • Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
  • Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
  • Performs sudden audits on rooms and other operating areas.
  • Provide effective leadership to hotel team members.
  • Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
  • Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
  • Assist the GM in in all aspects of business planning.
  • Must be available 24/7 in case to respond to any guest or employee emergencies.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Assisting in residential sales as and when required and development with strong sales prospects.
  • Respond to audits to ensure continual improvement is achieved.
  • All Other duties as assigned by the General Manager or Management.PREREQUISITES:Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required. Available to work when needed, including weekends, holidays, and nights.EDUCATION:A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record. Experience in financial accounting, personnel supervision and problem resolutions is an added advantage. Excellent computer system skills.EXPERIENCE:At least 5 to 10 years' experience in the hospitality industry, with significant luxury experience. And at least 3 to 4 years of experience as a Head of the department, Asst. General Manager or Executive assistant manager.BENEFITS:NorthPointe offers an extremely competitive compensation package which includes a competitive salary for asset class and location, bonus, 401-k with match, PTO, continuing education, insurance and upward mobility. For more information about NorthPointe and the hotel you can visit

Keywords: Holiday Inn Express Charleston, Charleston , Assistant General Manager, Executive , Charleston, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Charleston RSS job feeds