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Salesforce Business Analyst - Manager

Company: Deloitte
Location: Charleston
Posted on: June 24, 2022

Job Description:

As an A&A CRM Growth Manager, you will be an integral part of the team that develops and implements targeted growth strategies and initiatives in support of growing Deloitte's Audit & Assurance business. As a focused Customer Relationship Management (CRM) Manager within the A&A Growth team, you will play a critical role in supporting sales pursuit and relationship activities through your expert knowledge and management of Deloitte's tailored Customer Relationship Management (CRM) Salesforce platform.

As an A&A CRM Growth Manager, you will help to manage Deloitte's CRM application through continuous application enhancements and user support and training. You will play a key role in ensuring data quality and developing accurate reports and dashboards for all levels of users. You will have a blend of business and technical experience and will manage stakeholder satisfaction through excellent project management/leadership skills and articulate communication abilities.

Responsibilities include:

  • Become a subject matter expert with Deloitte's CRM Salesforce application, and related sales and growth best practices and procedures.
  • Be a central point of contact between the A&A business and Deloitte's CRM technical teams.
  • Develop, own and manage relevant reporting and dashboards, working with multiple areas and levels of the business to provide targeted data.
  • Drive business insights for leadership, leveraging data and analysis, while identifying trends, patterns and focus areas.
  • Play a critical role in managing the product backlog. Build relationships with key stakeholders from the business to understand and prioritize needs, while proactively suggesting future enhancements and improvements.
  • Define, draft and validate business and functional requirements and related acceptance criteria.
  • Conduct user acceptance testing to ensure solutions are defect free and achieve design requirements.
  • Manage and mentor team members.
  • Assist with responding to support queries sent to the CRM support mailbox.
  • Provide advanced technical or business support for issues, as escalated by the technical Support team.
  • Assist with the accuracy and ongoing maintenance of data quality.
  • Assist with Salesforce license maintenance.
  • Assist with development of training, communications, best practices and FAQs.
  • Coordinate and contribute to team projects to promote a growth culture.

    Experience requirements:
    • 5+ years of experience in business analysis, product management and/or product development of software-based solutions. Proficient understanding of the software development cycle.
    • Advanced analytical mindset with experience in at least one of the following areas: data manipulation, report development or software development.
    • Knowledge of CRM and/or sales/pipeline applications. Experience with Salesforce a plus.
    • Experience with audit and assurance, professional services and/or a Big 4 firm a plus.
    • Proficiency with Microsoft Office applications and Internet applications.
    • Superior organizational skills and attention to detail
    • Team player that works well in collaborative and matrix management situations.
    • Highly organized and detail oriented.
    • Excellent verbal and written communication skills.
    • Ability to get up-to-speed quickly, work independently and demonstrate solid decision-making skills.
    • Limited immigration sponsorship may be available

Keywords: Deloitte, Charleston , Salesforce Business Analyst - Manager, Executive , Charleston, South Carolina

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