-Builds the department top line revenue by adhering to sales
strategy guidelines set forth by the Director of Sales & Marketing.
Identifies revenue opportunities for the hotel based on the event
-Meets and exceeds individual revenue goals. Effectively manages
customer budgets to maximize revenue and meet customer needs, and
identify opportunities to up-sell products and services throughout
the sales process.
-Exceeds company minimum standards with the shop evaluation sales
process and acts as a mentor for others within this area.
-Conducts customer site inspections.
-Accurately forecasts group sleeping rooms and event revenue
(catering and audio-visual) for his/her groups prior to the
turnover and continues to be a part for this process after the
-Excels at proactive selling. Targets group accounts, markets, or
segments with heavy emphasis on proactive solicitation and account
saturation. Proactively identifies, qualifies, and solicits new
business to achieve personal and hotel revenue goals. Focus is
group accounts with large potential sales revenue.
-Responds to incoming group inquiries within their market
-Closes the best opportunities for the hotel based on market
conditions and hotel needs.
-Understands the overall market in which they sell - competitors'
strengths and weaknesses, economic trends, supply and demand,
-Builds and strengthens relationships with existing and new
customers to include sales calls, entertainment, FAM trips, bridal
-Conducts site inspections.
-Creates sales contracts as required.
-Manages room blocks and meeting space for their events prior to
-Greets customer during the event phase and hands-off to the
Catering/Conference Services department for the execution of
-Comprehends budgets as needed to assist in the financial
management of department. Understands the impact of department's
role in the overall hotel financial goals and objectives and
manages to achieve or exceed budgeted goals.
-Ensures a high level of customer satisfaction. Coordinates and
communicates verbally and in writing with customer (internal and
external) regarding event details. Follows up with customer
-Makes presence known to customer at all times during this process.
Is available to solve problems and/or suggest alternatives to
-Excellent at customer relationship building for future
-Displays leadership in guest hospitality and ensures consistent,
high level service throughout all phases of hotel events. Ensures
products and services sold to the Event Planners meet or exceed
their expectations, create loyalty and leads to increased market
-Sets a positive example for guest relations.
-Interacts with guests to obtain feedback on product quality and
service levels. Effectively responds to and handles guest problems
-Empowers sales department to provide excellent customer service.
Ensures understanding of expectations and parameters.
-Reviews comment cards and guest satisfaction results with leaders.
Participates in the development and implementation of corrective
-Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
...applies broad business knowledge and balances both a short- and
long-term perspective to generate strategies while leading the
organization to achieve them.
-Demonstrates commitment to Salamander Hotels & Resorts operating
principles and philosophies.
-Holds self and others accountable for achieving results.
-Addresses conflict in a timely manner.
-Contributes to team results.
-Deals with change effectively.
-Makes decisions, including employees/team and commits to a course
of action with available information.
...eliminates insular thinking by fostering a positive climate for
work relationships and teams committed to achieving organizational
goals and initiatives.
-Treats people fairly, with dignity and respect.
-Works to meet goals in a manner that does not disadvantage other
employees or groups.
-Demonstrates business ethics and personal integrity, i.e., is
widely trusted; is seen as a direct, truthful individual.
-Listens and responds to others.
-Is interested in other's views even if they counter own views.
Managing Work Execution
...proactively ensures that others have the accountability,
authority and resources necessary to both manage work execution and
drive for results.
-Adheres to all standards, policies, and procedures (SOPs,
-Effectively uses sales resources and administrative/support
-Approaches work with a sense of urgency and purpose.
-Allocates time and resources effectively when faced with competing
-Overcomes obstacles to accomplish challenging objectives.
-Follows through on inquiries, requests, and complaints.
...proactively identifies and develops talent within the
-Analyzes candidate's job-related themes, skills and competencies
to ensure each placement decision maximizes team dynamics and
-Discusses problems immediately with others before they are
forgotten or get out of control.
-Actively pursues self development.
-Explains own rationale and thought processes to help employees
improve their skills.
...actively pursues learning and self-development to enhance
personal, professional and business growth; shares learning;
demonstrates depth of knowledge in technical or specialized
-Acts independently to improve and increase skills and
-Demonstrates an awareness of personal strengths and areas for
-Shares learnings, innovations, and best practices with others.
-Is willing to learn from others.
-Performs all technical/procedural requirements of the job.
-Must have (5+) years of progressive luxury group sales manager
-Food and Beverage knowledge essential.
-High school diploma or equivalent
-College degree preferred