Director of Restaurants and Bars
Company: Hotel Bennett
Posted on: August 7, 2022
We are looking for a guest-centric leader with the ability to
assume control of restaurant daily operations and have an immediate
positive impact on our service professionals and venues. The
success of this role relies on sustaining the longer-term
profitability through team morale, guest satisfaction, the
continuous development in the skills of the Service Professionals
and managers within the restaurant and achieving financial
objectives and performance goals. Reports to Director of Food &
ESSENTIAL JOB FUNCTIONS
-Work with the individual outlet managers concerning food and
beverage quality, service, cleanliness, merchandizing and
-Interview, select, train, supervise, counsel and discipline
restaurant staff for the efficient operation of the outlets.
Organize and conduct pre-shift and departmental meetings
communicating pertinent information to the staff, such as house
count and menu changes. Schedule and direct staff in their work
-Interact positively with customers promoting hotel facilities and
services. Resolve problems to the satisfaction of involved parties.
Ensure guest comments and feedback is addressed. Consistently
scores above average. Maintain communication with all departments
to ensure customer service needs are met. Develop, implement, and
change menu items on an as-needed basis.
-Move throughout facilities and kitchen areas to visually monitor
and take action to ensure food quality and service standards are
met. Verify temperatures, judge appearance and taste of products
and check preparation methods to determine quality. Give guidance
toward improvement and make necessary adjustments for
-Maintain profitability of outlets to support overall hotel
operation. Control payroll and equipment costs (minimizing loss and
misuse). Ensure par stock levels are maintained by calculating
inventory, ordering and retrieving supplies and stocking shelves by
stooping, bending, lifting heavy articles and reaching overhead.
Evaluate cost effectiveness of all aspects of operation. Develop
and implement cost saving and profit enhancing measures. Review,
prepare and update forecasts as needed.
-Utilize prescribed cash handling procedures to accurately charge
customers, create forecast and revenue reports and write
-Assist managers in training and development of staff in order to
provide most positive customer service and employee well being.
Oversee divisional matters as they relate to federal, state and
local employment and civil rights laws.
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the manager based upon the
particular requirements of the hotel:
-Monitor outlet activity and trouble shoot as needed.
-Computer proficiency in order to prepare budgets, forecasts,
-Assist Chef with tastings, plate presentations, seasonal changes,
-Attend outside as well as internal promotions, meetings, or
training to remain current with food and beverage knowledge.
-Work in tandem with Marketing Manager to ensure efficient
advertisement of restaurants.
High school or equivalent education required. Bachelor's Degree
preferred. Minimum of three years food and beverage service
background and with at least two-year restaurant management
required. Experience in a Forbes 4 Star or 5 Star property a
-Must be able to speak, read, write and understand the primary
language(s) used in the workplace.
-Must be able to read and write to facilitate the communication
-Requires good communication skills, both verbal and written.
-Must possess basic computational ability.
-Must possess basic computer skills.
-Knowledge of computer accounting programs, math skills as well as
budgetary analysis capabilities required.
-Most tasks are performed in a team environment with the employee
acting as a team leader. There is minimal direct supervision.
-Considerable skill in complex mathematical calculations.
-Ability to effectively deal with internal and external customers,
some of whom will require high levels of patience, tact, and
diplomacy to diffuse anger, collect accurate information, and
-Most work tasks are performed indoors. Temperature generally is
moderate and controlled by hotel environmental systems; however,
must be able to work in extreme temperatures like freezers (-10--F)
and kitchens (+110--F), possibly for one hour or more.
-Must be able to sit at a desk for up to 5 hours per day. Walking
and standing are required the rest of the working day. Length of
time of these tasks may vary from day to day and task to task.
-Ability to distinguish product quality, taste, texture and
presentation and observe preparation.
-Must be able to exert well-paced ability to maneuver between
functions occurring simultaneously.
-Must be able to exert well-paced ability to reach different
outlets and other departments of the hotel on a timely basis.
-Must be able to lift up to 15 lbs. occasionally.
-May be required to lift trays of food or food items weighing up to
-Must be able to push and pull carts and equipment weighing up to
250 lbs. occasionally.
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and
-Hearing, smelling, tasting, and visual ability to observe and
distinguish product quality and detect signs of emergency
-Vision occurs continuously with the most common visual functions
being those of near and color vision and depth perception.
-Talking and hearing occur continuously in the process of
communicating with guests, supervisors and subordinates.
-Requires manual dexterity to use and operate all necessary
-Must have finger dexterity to be able to operate office equipment
such as computers, printers, 10-key adding machine, multi-line
touch tone phone, filing cabinets, FAX machines, photocopiers,
dolly and other office equipment as needed.
Keywords: Hotel Bennett, Charleston , Director of Restaurants and Bars, Executive , Charleston, South Carolina
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