Customer Service Manager
Posted on: November 25, 2022
*To apply for this position, please complete the application
found at: *
*What is the position?*
We are looking for a full-time customer service rockstar to join us
to lead our headquarters parts support team. Two years of previous
management experience is required for this position. In this role,
your main focus will be ensuring high-level customer satisfaction
and you'll be focusing in the for-sale and warranty parts side of
the company. This department is our fastest growing and most
important department to ensure customer satisfaction. Once trained
and comfortable, we expect you to grow into the role of manager of
our parts support team. In this role, it's important to understand
that it will most likely take you six months before you truly feel
100% confident in the position, but within the first sixty to
ninety days you should be feeling comfortable enough to oversee
most of the support requests - even if you need to get back to the
customer with an answer at a later time after doing research or
asking others for help.
This position will require daily high-level problem solving and a
strong ability to assess the situation and figure out a way to
resolve the needs of our customers. The right candidate will from
day one be a positive role model for the current employees within
the department. Our goal is that you assist us in leveling up the
high-level thinking in our parts department to ensure our customers
are being properly taken care of. You will also oversee your teams'
continued development of our after-sale support materials including
parts manuals, guides, and growth of our parts website. In doing
so, additional earnings will be available throughout your
employment as parts sales revenue increases and parts backorders
and inaccuracies decrease.
Once trained on the customer support side, your main focus will be
that of providing exceptional customer service. Your position will
include, but not be limited to overseeing the parts department
employees, answering phones with a focus on handling the high-level
calls, and either you or your team on a daily basis focus on
assisting customers via Livechat, online service tickets, emails
and phone, and assisting the HQ front of house staff as needed.
High level phone skills, trouble shooting, and patience are the
most important aspect for your position. You will need to be able
to listen to what customers are asking, troubleshoot their needs
over the phone, and provide high level support that makes them want
to recommend Bintelli to their friends and family. Your hours of
employment are Monday to Friday, 9am to 5:30pm. There will be some
days where you will need to stay a bit later, with an average leave
time of around 6:00pm on those days.
Bonuses and yearly raises are given in return for hard work and we
also offer the following additional benefits are provided to
* After sixty days you will have access to join our company
healthcare plan and if you choose to take part, we will contribute
50% per month to your costs of health, dental, and vision
insurance. You are also given $25,000 of life insurance at our
* After one year you will have access to our company retirement
plan with 3% matching included.
* You, along with all hourly employees still employed on December
31st of each year are able to take part in receiving a share of the
Bintelli Profit Sharing allotment (means a nice big check is
waiting for you at the end of the year).
* In your first year you'll be given three paid days off. In year
two that will increase to five. In years three and on you will be
given ten paid days off.
* Paid Holidays (to change each year with an average of 4-5 paid
holidays per year)
* Bonusly - all employees are given access to our micro bonus
program where employees are able to use company funds to award cash
bonuses to other employees
We are a company that treats our employees like family. We're
looking for someone who is willing to put in the time to learn a
new craft and have fun doing it!
*Who is Bintelli?*
We are an established and quickly growing five-time Inc. 5000
company that specializes in manufacturing and distributing power
sport products, with a major focus on the electric vehicle field.
Our company is primarily wholesale driven, with dealerships and
end-users around the globe using our products. Our main products
include golf carts and electric trams, motor scooters, mopeds,
electric bicycles, and go-karts. We have been in business for
twenty-two years and our headquarters have been located in West
Ashley since 2015, after relocating our company up from
At Bintelli, we work hard, yet like to have fun together as well.
Our leadership team focuses on assisting our employees and
dealerships in "leveling up" in life. There's nothing more we love
than celebrating when one of our employees buys their first house,
gets a new car, graduates from college, or adds a new addition to
their family! Our manufacturing team works together to achieve
their production goals and likewise, they celebrate together when
they're met - especially when they get those profit sharing checks
at the end of the year! Our sales and support team is absolutely
competitive but at the same time, 100% supports one another in
working towards achieving our individual and team goals. Simply
put, we treat each other like family SHOULD treat each other!
These last few years of explosive growth have been a lot of fun and
we're excited to keep this trend going for decades to come.
Electric vehicles are the future and Bintelli is well-positioned to
continue to dominate in our industry..
*To apply for this position, please complete the application found
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work Location: One location%58047475%
Keywords: Bintelli, Charleston , Customer Service Manager, Executive , Charleston, South Carolina
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