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Customer Service Manager

Company: Bintelli
Location: Charleston
Posted on: November 25, 2022

Job Description:

*To apply for this position, please complete the application found at: *

https://www.surveymonkey.com/r/BintelliL2Admin

*What is the position?*

We are looking for a full-time customer service rockstar to join us to lead our headquarters parts support team. Two years of previous management experience is required for this position. In this role, your main focus will be ensuring high-level customer satisfaction and you'll be focusing in the for-sale and warranty parts side of the company. This department is our fastest growing and most important department to ensure customer satisfaction. Once trained and comfortable, we expect you to grow into the role of manager of our parts support team. In this role, it's important to understand that it will most likely take you six months before you truly feel 100% confident in the position, but within the first sixty to ninety days you should be feeling comfortable enough to oversee most of the support requests - even if you need to get back to the customer with an answer at a later time after doing research or asking others for help.

This position will require daily high-level problem solving and a strong ability to assess the situation and figure out a way to resolve the needs of our customers. The right candidate will from day one be a positive role model for the current employees within the department. Our goal is that you assist us in leveling up the high-level thinking in our parts department to ensure our customers are being properly taken care of. You will also oversee your teams' continued development of our after-sale support materials including parts manuals, guides, and growth of our parts website. In doing so, additional earnings will be available throughout your employment as parts sales revenue increases and parts backorders and inaccuracies decrease.

Once trained on the customer support side, your main focus will be that of providing exceptional customer service. Your position will include, but not be limited to overseeing the parts department employees, answering phones with a focus on handling the high-level calls, and either you or your team on a daily basis focus on assisting customers via Livechat, online service tickets, emails and phone, and assisting the HQ front of house staff as needed. High level phone skills, trouble shooting, and patience are the most important aspect for your position. You will need to be able to listen to what customers are asking, troubleshoot their needs over the phone, and provide high level support that makes them want to recommend Bintelli to their friends and family. Your hours of employment are Monday to Friday, 9am to 5:30pm. There will be some days where you will need to stay a bit later, with an average leave time of around 6:00pm on those days.

Bonuses and yearly raises are given in return for hard work and we also offer the following additional benefits are provided to you:

* After sixty days you will have access to join our company healthcare plan and if you choose to take part, we will contribute 50% per month to your costs of health, dental, and vision insurance. You are also given $25,000 of life insurance at our expense.
* After one year you will have access to our company retirement plan with 3% matching included.
* You, along with all hourly employees still employed on December 31st of each year are able to take part in receiving a share of the Bintelli Profit Sharing allotment (means a nice big check is waiting for you at the end of the year).
* In your first year you'll be given three paid days off. In year two that will increase to five. In years three and on you will be given ten paid days off.
* Paid Holidays (to change each year with an average of 4-5 paid holidays per year)
* Bonusly - all employees are given access to our micro bonus program where employees are able to use company funds to award cash bonuses to other employees

We are a company that treats our employees like family. We're looking for someone who is willing to put in the time to learn a new craft and have fun doing it!

*Who is Bintelli?*
We are an established and quickly growing five-time Inc. 5000 company that specializes in manufacturing and distributing power sport products, with a major focus on the electric vehicle field. Our company is primarily wholesale driven, with dealerships and end-users around the globe using our products. Our main products include golf carts and electric trams, motor scooters, mopeds, electric bicycles, and go-karts. We have been in business for twenty-two years and our headquarters have been located in West Ashley since 2015, after relocating our company up from Florida.

At Bintelli, we work hard, yet like to have fun together as well. Our leadership team focuses on assisting our employees and dealerships in "leveling up" in life. There's nothing more we love than celebrating when one of our employees buys their first house, gets a new car, graduates from college, or adds a new addition to their family! Our manufacturing team works together to achieve their production goals and likewise, they celebrate together when they're met - especially when they get those profit sharing checks at the end of the year! Our sales and support team is absolutely competitive but at the same time, 100% supports one another in working towards achieving our individual and team goals. Simply put, we treat each other like family SHOULD treat each other!

These last few years of explosive growth have been a lot of fun and we're excited to keep this trend going for decades to come. Electric vehicles are the future and Bintelli is well-positioned to continue to dominate in our industry..

*To apply for this position, please complete the application found at: *

https://www.surveymonkey.com/r/BintelliL2Admin

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday

Work Location: One location%58047475%

Keywords: Bintelli, Charleston , Customer Service Manager, Executive , Charleston, South Carolina

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