Manager EHR Support
Company: HCA Healthcare
Location: Charleston
Posted on: January 25, 2023
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Job Description:
Description IntroductionAre you looking for a work environment
where diversity and inclusion thrive? Submit your application for
our Manager EHR Support opening with HCA Healthcare today and find
out what it truly means to be a part of the HCA Healthcare
team.BenefitsHCA Healthcare, offers a total rewards package that
supports the health, life, career and retirement of our colleagues.
The available plans and programs include:
Learn more about Employee BenefitsNote: Eligibility for benefits
may vary by location.
We are seeking an Manager EHR Support for our team to ensure that
we continue to provide all patients with high quality, efficient
care. Did you get into our industry for these reasons? We are an
amazing team that works hard to support each other and are seeking
a phenomenal addition like you who feels patient care is as
meaningful as we do. We want you to apply!Job Summary and
Qualifications Based in Charleston, the Manager EHR Support
provides technical and managerial leadership in establishing goals
and priorities and in the overall management of current and planned
clinical application systems and services within an HCA division.
This position ensures continuity and alignment of the division's
clinical application services direction and plans with HCA's
corporate IT&S strategies, division IT&S strategic plans,
and facility needs, and participates in architecting the division's
clinical application services infrastructure and in the development
of guidelines, procedures, and standards. Primary responsibilities
include serving as the EHR Support leader for the division,
managing the Division EHR Support Team, and coordinating consistent
support of EHR clinical applications within the division. This
individual also assists in resolving highly complex issues
regarding clinical applications, coordinates division-wide testing
and implementation of software releases, assists in developing
strategies for training and tools for all clinical applications
across the division, and champions standardization, utilization,
optimization and use of best practices in clinical applications.
The Manager EHR Support requires subject matter knowledge across
clinical applications. This position must stay abreast of latest
clinical application developments to ensure service levels
proactively meet or exceed corporate and division requirements and
service level agreements with key stakeholders and vendors. This
position requires strong people management skills, personal drive,
and the ability to see strategy through to execution in a matrix
reporting environment. Strong written, verbal, and presentation
skills are required. GENERAL RESPONSIBILITIES * Responsible for
technical and managerial leadership in establishing goals and
priorities and in the overall management of current and planned
clinical application systems and services within an HCA division. *
Meets with corporate, division, and facility-level leadership
teams, as needed, to align strategy, services, and coordinate
implementation activities. * Responsible for personnel management,
performance reviews, competency development, and coaching of staff.
* Builds and maintains relationships with business operations,
IT&S leaders, and vendors. * Participates in resource planning
and allocates resources to meet goals of the clinical application
services area, IT&S goals and business priorities. * Organizes,
plans, assigns, and monitors completion of work. * Participates in
the development of corporate and division-level clinical
application standards, policies, and procedures. * Ensures that the
design and use of clinical applications adhere to established HCA
policies, procedures, and standards. * Leads analysis of
organizational needs for development and implementation of clinical
applications; interfaces with users to ensure that clinical
applications are developed which meet their business and
specifications. * Establishes and manages internal service level
agreements and ensures external service level agreements with
vendors are met. * Assists the director in the development of the
budget and develops project cost estimates for division and/or
facilities. * Ensures that service resources are assigned for the
timely resolution of clinical application incidents and requests *
Works with enterprise subject matter experts and services resources
and the enterprise Service Desk in managing resolution of clinical
application incidents and requests. * Creates an environment that
encourages information sharing, team-based resolutions,
cross-training, and process improvement within the area and across
organizational boundaries. * Grows the support capabilities for
clinical applications throughout the Division. * Works with EHR
Support Analysts, EHR Support Specialists, Super User/Core Team
Members, and Physician Support Coordinators to implement the
division plan for application standardization, utilization,
integration, and optimization. * Promotes EHR system security and
patient confidentiality and helps ensure compliance. * Coordinates
the sharing of best practice models, and policies & procedures
related to clinical application systems. * Participates in
activities to improve departmental and organizational performance.
* Establishes and maintains relationships with outside vendors of
IT&S products, professional organizations, contract employees,
co-ops, external auditors, and consultants. * Builds strong
relationships with clinical application users groups across HCA,
IT&S managers and directors. * Adheres to Code of Conduct and
Mission & Value Statement. * Participates in special projects as
needed and performs other duties as assigned. EDUCATION &
EXPERIENCE * Bachelor's Degree Required * 10 + Years Relevant
Experience * 3 + Years Management Experience OTHER/SPECIAL
QUALIFICATIONS * A thorough knowledge and understanding of current
and emerging clinical applications technology * Mature
understanding of clinical application support processes and
workflow * Understands pertinent JCAHO, MQSA, HIPAA and ACR
guidelines * Strong analytical skills and detailed organizational
skills * Demonstrated ability to proactively identify needs, manage
resources, and multi-task * Demonstrated ability to communicate
effectively verbally and in writing * Demonstrated customer
orientation * Strong leadership and management skills *
Demonstrated ability to recruit, develop, and retain staff *
Demonstrated ability to work in stressful situations * Competency
in basic PC use and required tools
people healthier tomorrows. We deliver information technology
strategy, support,
and solutions. ITG improve and enhance patient care and business
operations. We deliver services at
administrative locations, data centers, and hospitals. The
facilities we support are located in 20+ states
and the United Kingdom. Our team works to move healthcare forward.
We do this by
seeking, embracing, developing, and delivering technology for
patient care.
HCA Healthcare has been recognized as one of the World's Most
Ethical Companies by the Ethisphere Institute more than ten times.
. In recent years, HCA Healthcare spent an estimated $3.7 billion
in cost for the
delivery of charitable care, uninsured discounts, and other
uncompensated expenses."Across HCA Healthcare's more than 2,000
sites of care, our nurses and colleagues have a positive impact on
patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a
healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive If you find this
opportunity compelling, we encourage you to apply for our Manager
EHR Support opening. We promptly review all applications. Highly
qualified candidates will be directly contacted by a member of our
team. We are interviewing apply today!We are an equal opportunity
employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or
disability status.
Keywords: HCA Healthcare, Charleston , Manager EHR Support, Executive , Charleston, South Carolina
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