Manager EHR Support

Company: HCA Healthcare
Location: Charleston
Posted on: January 25, 2023

Job Description:

Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Manager EHR Support opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  
• Fertility and family building benefits through Progyny
  
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• Family support, including adoption assistance, child and elder care resources and consumer discounts
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan
  
• Retirement readiness and rollover services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.
  We are seeking an Manager EHR Support for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!Job Summary and Qualifications Based in Charleston, the Manager EHR Support provides technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division. This position ensures continuity and alignment of the division's clinical application services direction and plans with HCA's corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates in architecting the division's clinical application services infrastructure and in the development of guidelines, procedures, and standards. Primary responsibilities include serving as the EHR Support leader for the division, managing the Division EHR Support Team, and coordinating consistent support of EHR clinical applications within the division. This individual also assists in resolving highly complex issues regarding clinical applications, coordinates division-wide testing and implementation of software releases, assists in developing strategies for training and tools for all clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications. The Manager EHR Support requires subject matter knowledge across clinical applications. This position must stay abreast of latest clinical application developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required. GENERAL RESPONSIBILITIES * Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division. * Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities. * Responsible for personnel management, performance reviews, competency development, and coaching of staff. * Builds and maintains relationships with business operations, IT&S leaders, and vendors. * Participates in resource planning and allocates resources to meet goals of the clinical application services area, IT&S goals and business priorities. * Organizes, plans, assigns, and monitors completion of work. * Participates in the development of corporate and division-level clinical application standards, policies, and procedures. * Ensures that the design and use of clinical applications adhere to established HCA policies, procedures, and standards. * Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications. * Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met. * Assists the director in the development of the budget and develops project cost estimates for division and/or facilities. * Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests * Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests. * Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries. * Grows the support capabilities for clinical applications throughout the Division. * Works with EHR Support Analysts, EHR Support Specialists, Super User/Core Team Members, and Physician Support Coordinators to implement the division plan for application standardization, utilization, integration, and optimization. * Promotes EHR system security and patient confidentiality and helps ensure compliance. * Coordinates the sharing of best practice models, and policies & procedures related to clinical application systems. * Participates in activities to improve departmental and organizational performance. * Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants. * Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors. * Adheres to Code of Conduct and Mission & Value Statement. * Participates in special projects as needed and performs other duties as assigned. EDUCATION & EXPERIENCE * Bachelor's Degree Required * 10 + Years Relevant Experience * 3 + Years Management Experience OTHER/SPECIAL QUALIFICATIONS * A thorough knowledge and understanding of current and emerging clinical applications technology * Mature understanding of clinical application support processes and workflow * Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines * Strong analytical skills and detailed organizational skills * Demonstrated ability to proactively identify needs, manage resources, and multi-task * Demonstrated ability to communicate effectively verbally and in writing * Demonstrated customer orientation * Strong leadership and management skills * Demonstrated ability to recruit, develop, and retain staff * Demonstrated ability to work in stressful situations * Competency in basic PC use and required tools
  * Must be able to drive to assigned sites to complete work NOTE: This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).ITG transforms healthcare and gives
  people healthier tomorrows. We deliver information technology strategy, support,
  and solutions. ITG improve and enhance patient care and business operations. We deliver services at
  administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states
  and the United Kingdom. Our team works to move healthcare forward. We do this by
  seeking, embracing, developing, and delivering technology for patient care.
  
  HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. . In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the
  delivery of charitable care, uninsured discounts, and other uncompensated expenses."Across HCA Healthcare's more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
  Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
  Senior Vice President and Chief Nursing Executive If you find this opportunity compelling, we encourage you to apply for our Manager EHR Support opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: HCA Healthcare, Charleston , Manager EHR Support, Executive , Charleston, South Carolina