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Incident Response Case Manager (Remote-US only)

Company: Soteria LLC
Location: Charleston
Posted on: March 18, 2023

Job Description:

Do you feel most security operation centers (SOCs) are broken? Would you like the opportunity - to help organizations level-up their security programs to detect, stop, and prevent both opportunistic and advanced attackers? Can you build relationships while utilizing your passion and knowledge of security to help change the way people think about their security program? If so, come work with us! -At Soteria (), we believe there is a massive opportunity to improve the way that organizations approach security operations, and we are building the solution. We often find that folks place too much emphasis on tools and processes that are not grounded in reality or scalable, and are unable to hire, groom or train talent to keep up with the ever-evolving threats. This leads to an endless sea of false positives, reliance on brittle detection logic, and tons of missed intrusions. Soteria is looking to shake up the industry with our managed detection and response (MDR) service using behavior-based rules and analytics approach, human in the loop alerting and validation, top-notch personnel, and interdisciplinary processes. We aim to be an extension of our customer's security team and transform the industry one customer at a time.In order to transform organizations as well as the industry, we are looking for some such as yourself to join us as an Incident Response Case Manager. As an Incident Response Case Manager, you will make an immediate and significant impact on a growing team protecting an ever-increasing number of customers who are tired of the status quo. You will build relationships with clients in North America and Europe, work with them and our incident responders to resolve ongoing incidents, and keep them informed of the work we are doing to protect their environments. You will also keep them informed of emerging trends in security and serve as a sounding board and trusted advisor for security questions and concerns to help build other aspects of their security program.Core Responsibilities:

  • Personally oversee and be the primary point-of-contact for for Lexico MDR customers
  • Build and maintain close relationships with Soteria's Lexico MDR customers, and help them understand the full scope of information available and make informed decisions about their security program
  • Tailor communication to the customer's level of expertise, providing education and information to help them understand the bigger picture and make educated decisions
  • Advocate for the customer's well-being, provide expert security advice, and rally internal Soteria resources for the benefit of the customer
  • Immerse yourself into the customers environment to understand and recognize evidence of potential threats
  • Identify, scope, and manage ongoing customer incidents, develop remediation plans, and augment the customer's security gaps with the necessary skills and resources to improve their security
  • Collaborate with Soteria's detection and response experts to help customers understand threats to their environment, and ensure they are actioned effectively.
  • Delivering technical material and presentations to customers about MDR alerts, emerging TTPs, and other security topics to customers on a monthly basis
  • Maintain updated customer profile and pertinent information in internal operational support systems
  • Author blog posts and create other content to educate Soteria's customers as well as the broader security community on interesting topics.Sampling of Desired Skills:
    • Customer-focused mindset with a strong desire to provide delightful customer experiences
    • Excellent written and verbal communication skills
    • Ability to self-direct work, orient to action, and truly own the position in a quickly growing and changing environment
    • Ability to translate strategic business objectives into tactical actions
    • Comfort with building and refining processes on a growing teamPreferred qualifications:
      • 5+ years of industry experience with a deep understanding of the cybersecurity space
      • Understanding of current information security challenges and solutions
      • Prior experience in a cybersecurity consulting role
      • Prior experience working alongside product teams
      • Familiarity with security design patterns, cloud blueprints, and common architectures
      • Familiarity with security operations and incident response concepts
      • Familiarity with MITRE ATT&CK and other detection frameworksBenefits
        • Medical, Dental, Vision, Life and Disability insurance covered 100% for Employee and 50% for family members.
        • Employer funded single HSA account -
        • Flexible work hours around core hours
        • Paid time off of 24 days with an additional 10 paid holidays
        • Professional development allowance
        • 401K optionalCandidates must be legally authorized to work full time within the United States and able to pass a background check. Some candidates may require more extensive background checks based on the project. Soteria is an Equal Opportunity Employer. Soteria does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needPowered by JazzHR

Keywords: Soteria LLC, Charleston , Incident Response Case Manager (Remote-US only), Executive , Charleston, South Carolina

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