Community Life Services Manager

Company: Bishop Gadsden
Location: Charleston
Posted on: March 18, 2023

Job Description:

Community Life Services Manager As our Community Life Services Manager at Bishop Gadsden, located on James Island, SC, you will support the Vice President of Community Life Services and Compliance through direct management of the following areas: Resident Services, Spa, and Healthcare Activities. Additionally, this position will provide services and assistance to the residents of Bishop Gadsden that contributes to their satisfaction and well-being. The successful candidate will have excellent interpersonal, organizational and communication skills.Responsibilities

• Acts as Community Life Services Manager in Healthcare Building
• Effectively manage a large team to include preparing written employee performance evaluations, maintaining accurate job descriptions, initiating recommendations for salary increases, promotions, disciplinary actions and terminations.
• Orchestrate, schedule, interview, hire, and train new employees for further development of the CLS department pertaining to Resident Services, Spa, and Healthcare Activities.
• Communicate with other department managers to create efficiencies and procedures to aid in team member success and retention.
• Oversee effective Resident Services programming to include new resident move in process, and educate family members and marketing team during resident transitions.
• Manage Guest Room reservations, billing and purchasing for the two Guest Suites.
• Establish, maintain and coordinate with 3rd party vendors to meet service needs of the Guest Suites.
• Monitor the resident database to ensure accuracy on information pertaining to staff and resident changes.
• Ensure the Resident Handbook and Directory are accurate and meet current requests of resident and team members.
• Ensure Resident Business Center has all supplies needed.
• Aid in education and troubleshooting with team members, residents, and contracted vendors
• Oversee the administration of a well-rounded and active program of events, activities, educational offerings, and outings in the new healthcare building.
• Create standards, protocols and definitions of BG healthcare activities to ensure regulations are met and activities are based on current census.
• Oversee quality cosmetology services and products to the residents and staff of the two Bishop Gadsden salons.
• Create, process, approve, edit and reconcile AP forms and monitor budget compliance.
• Serve as the staff liaison for the Resident Mentor Program for the Marketing department
• Serve as a resident liaison to the Resident Services Committee, Library Committee, IT Committee, and Welcome Committee
• Attend meetings as necessaryQualifications
  • Interpersonal, organizational and communication skills are necessary for exchanging information as well as maintaining a courteous relationship with the residents, families, visitors and Bishop Gadsden employees
  • Ability to read, write, speak and communicate clearly and effectively both verbally and written in English
  • Ability to read and comprehend numbers and written material
  • Valid SC driver's license with no violations within three (3) years
  • Ability to stand, stoop, bend, reach, and lift (up to 50 pounds /-)
  • Ability to sit, stand and walk for extended periods of time Required Education and Experience
    • College degree or equivalent combination of education and experience
    • 3-5 years' experience managing resources within senior services
    • Ability to direct daily activities with little or no supervision
    • Proficient with computer programs to include Microsoft Office (ability to work with computer programs as needed)Be BG! Benefits for Bishop Gadsden Team MembersBishop Gadsden located on James Island, is a not-for-profit, faith-based retirement community, affiliated with the Episcopal Church. Bishop Gadsden is known as the Southeast's leading life care retirement community and is located on 134 acres of lush marshlands and majestic oaks on James Island, just 10 minutes from downtown Charleston!We offer team members a flexible, life-friendly and fun work environment, top pay, great benefits, and a community-minded atmosphere! The successful candidate will enjoy access to a wide range of full-time benefits such as:
      • Multiple Medical Insurance/ Prescription Plan Options
      • Company Provided Health Reimbursement Account
      • Flexible Spending and Dependent Day Care Accounts
      • Dental/Vision Insurance
      • Short-term Disability (80% Employer Paid)
      • Long-term Disability
      • Company Paid Basic Life Insurance and AD&D Policy
      • Voluntary Life Insurance (Employee, Spouse, Child)
      • Supplemental Accident/Cancer Insurance Options
      • 401(k) Matching Retirement Plan
      • Generous Paid Time Off (PTO) and ability to cash in unused PTO
      • Free 24/7 TELADOC for team member and household
      • PayActiv Enrollment (pay advancement)
      • Wellness Programs and Facilities with discounts on personal training and massage therapy
      • Employee Assistance Program (EAP)
      • Scholarship Opportunities for Education and Student Debt Payoff
      • Company paid CPR/AED classes
      • Monthly Employee Appreciation Celebrations/Giveaways
      • Monthly Safety Cash Giveaways
      • Community Caf-- / Employee onsite dining options
      • Free Onsite and close proximity parking
      • Holiday Pay (9 holidays) paid at time and 1---2 for hourly team members
      • Free holiday meal for team members working on a given holiday
      • End-of-the-Year Bonus
      • Ability to apply to purchase donated vehicles
      • Generous Spirit Program where team members earn PTO for working on approved charitable activities
      • Free Working Advantage Entertainment Benefit Membership (exclusive entertainment discounts/special offers)Check out our quick video highlighting why working at Bishop Gadsden is different! Please copy/paste this link into your browser: https://vimeo.com/711398634/17c1e8c68f JB.0.00.LN

Keywords: Bishop Gadsden, Charleston , Community Life Services Manager, Executive , Charleston, South Carolina