Director, Portfolio Revenue Management
Company: Indigo Road Hospitality Group
Location: Charleston
Posted on: September 18, 2023
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Job Description:
ALL ROADS LEAD TO YOU...What attracts the best people to work?
The same qualities that attract the best customers. The Indigo Road
Hospitality Group (IRHG) engages in Enlightened Hospitality which
begins with how we treat our teammates. This determines how they
treat the guests who visit our hotels and restaurants. This
approach produces a team that cares about our guests, our
stakeholders, and the physical assets under our care. However
talented and committed the team may be, it must be supported with
all the requisite disciplines for successful hotel operations,
including revenue management.YOU ARE...As the Director, Portfolio
Revenue Management will your apply analytical and strategic
planning strengths to successfully balance inventory and demand for
all hotel revenue streams to maximize total hotel profit
opportunities and guest satisfaction for the hotels assigned to
you.Essential Functions and Responsibilities of the job include,
but are not limited to:Lead, train, and develop the revenue
managers and analysts.Responsible for driving total hotel profit
optimization using a rational, disciplined decision-making process,
while managing risk under current and anticipated market
conditions.Lead strategic planning and collaborate with all hotel
profit generation teams to actively seek opportunities to drive
incremental profit for Rooms, Restaurants, Spas, and other revenue
streams.Conduct weekly strategy meetings for assigned properties;
discuss trends and sales tactics, review results from the previous
meetings and determine action plans to maximize RevPAR for upcoming
events and future dates.Assist the sales teams with pricing of
groups and business transient accounts; conduct displacement
analysis as needed to determine profitability.Effectively
communicate a compelling Total Hotel Profit Optimization vision to
all relevant property leaders.Ensure that all revenue statistic
reports, including the financial statement, are accurate,
consistent, and completed by the given deadlines.Leverage Revenue
Management analytics, technologies, processes, tools, and training
programs to optimize hotel profits.Create accurate short and
long-term forecasts, achieving forecast accuracy across all profit
streams.Lead top line projections in the annual budget process and
produce revenue projections as required.Maximize room revenue
contribution through a thorough understanding of all booking
channels and management of inventory and rates therein.Optimize
pricing, promotions, and availability strategies through definition
and management of all rates, rate levels, stay restrictions and
other tactics, which are congruent with demand factors to target
the most profitable customer segments to maximize profits.Monitor
relevant economic, market, and competitive set indicators to derive
insight-led profit generation strategies.Direct and manage all
channel distribution strategies. Manage relationships with OTA
partners, keeping up to date on each partner's distribution options
and extranet maintenance to ensure optimal display of the
hotel.Optimizes opportunities to drive incremental revenues through
upsell programs in all booking channels.System owner for RMS, CRS
(PMS), Rate shopping system(s), Travelclick products and hotel
specific platforms. Responsible for data quality and system
hygiene, following industry best practices, recommendations, and
procedures.Oversees content management in all electronic channels,
liaises with hotel Marketing team to ensure regular updates of
images and descriptions of hotel, room brands, outlets and services
are completed.Motivate, lead, coach and manage team members'
performance towards achieving exceptional guest service and
employee satisfaction results.Uphold the Indigo Road Core Values
and ensure they are living, breathing principles through daily
interactions.Qualifications:Minimum 5 years Hotel Revenue
Management experience of which at least 3 years was as a revenue
manager in a multi-unit or resort hotel environment. Proven
experience with total hotel profit optimization concepts,
strategies, and processes.University degree preferably in
economics, business, or hospitality management.In depth knowledge
in the use of automated systems including but not limited to RMS,
PMS, CRS, Channel Management Tools, Extranets, as well as Microsoft
Office suite is required.Ability to demonstrate strategic thinking,
long-range planning and strong analytical skills are
required.Ability to work independently and demonstrate strong
initiative skills.Strong communication skills with a demonstrated
ability to represent ideas succinctly and convincingly in
discussion forums, written documents, or one on one
conversations.Superior organization skills required, with the
ability to manage multiple priorities under time constraints.Proven
ability to work cohesively as part of a team in a multi-cultural,
diverse environment, strong interpersonal and team building skills
are required.Must be a caring leader that builds trust and
engagement by cultivating genuine relationships with open
communication, empathy, and tolerance.Must work well in stressful
high-pressure situations, make decisions and maintain composure and
objectivity under pressure.Must be able to communicate effectively
in the spoken word of English language, both verbally and in
writing.Flexible to work nights and weekends when necessary, based
on business and staffing needs.Must have valid driver's
license.Must have ability to travel when needed for property
visits, training conferences, sales meetings, etc.What is in it for
you:A positive work cultureCompetitive base pay and incentive
payMedical, Dental, Vision, and Life InsuranceAccidental, Short
Term and Long-Term Disability InsurancePaid Time Off, to include
two extra days to cover your volunteer workdays and one extra day
to cover your annual wellness check up401K for all Salaried
EmployeesIdentity Theft ProtectionThe Indigo Road also believes in
helping its team members obtain their personal goals of home
ownership and education through interest free home loan and student
loan programs. The Indigo Road encourages new benefit suggestions
from its team members. We look forward to you joining our
team!PI32740124-25660-a409cbf3a5ee
Keywords: Indigo Road Hospitality Group, Charleston , Director, Portfolio Revenue Management, Executive , Charleston, South Carolina
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