Director, Portfolio Revenue Management

Company: Indigo Road Hospitality Group
Location: Charleston
Posted on: September 18, 2023

Job Description:

ALL ROADS LEAD TO YOU...What attracts the best people to work? The same qualities that attract the best customers. The Indigo Road Hospitality Group (IRHG) engages in Enlightened Hospitality which begins with how we treat our teammates. This determines how they treat the guests who visit our hotels and restaurants. This approach produces a team that cares about our guests, our stakeholders, and the physical assets under our care. However talented and committed the team may be, it must be supported with all the requisite disciplines for successful hotel operations, including revenue management.YOU ARE...As the Director, Portfolio Revenue Management will your apply analytical and strategic planning strengths to successfully balance inventory and demand for all hotel revenue streams to maximize total hotel profit opportunities and guest satisfaction for the hotels assigned to you.Essential Functions and Responsibilities of the job include, but are not limited to:Lead, train, and develop the revenue managers and analysts.Responsible for driving total hotel profit optimization using a rational, disciplined decision-making process, while managing risk under current and anticipated market conditions.Lead strategic planning and collaborate with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.Conduct weekly strategy meetings for assigned properties; discuss trends and sales tactics, review results from the previous meetings and determine action plans to maximize RevPAR for upcoming events and future dates.Assist the sales teams with pricing of groups and business transient accounts; conduct displacement analysis as needed to determine profitability.Effectively communicate a compelling Total Hotel Profit Optimization vision to all relevant property leaders.Ensure that all revenue statistic reports, including the financial statement, are accurate, consistent, and completed by the given deadlines.Leverage Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.Create accurate short and long-term forecasts, achieving forecast accuracy across all profit streams.Lead top line projections in the annual budget process and produce revenue projections as required.Maximize room revenue contribution through a thorough understanding of all booking channels and management of inventory and rates therein.Optimize pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.Monitor relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.Direct and manage all channel distribution strategies. Manage relationships with OTA partners, keeping up to date on each partner's distribution options and extranet maintenance to ensure optimal display of the hotel.Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.System owner for RMS, CRS (PMS), Rate shopping system(s), Travelclick products and hotel specific platforms. Responsible for data quality and system hygiene, following industry best practices, recommendations, and procedures.Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.Motivate, lead, coach and manage team members' performance towards achieving exceptional guest service and employee satisfaction results.Uphold the Indigo Road Core Values and ensure they are living, breathing principles through daily interactions.Qualifications:Minimum 5 years Hotel Revenue Management experience of which at least 3 years was as a revenue manager in a multi-unit or resort hotel environment. Proven experience with total hotel profit optimization concepts, strategies, and processes.University degree preferably in economics, business, or hospitality management.In depth knowledge in the use of automated systems including but not limited to RMS, PMS, CRS, Channel Management Tools, Extranets, as well as Microsoft Office suite is required.Ability to demonstrate strategic thinking, long-range planning and strong analytical skills are required.Ability to work independently and demonstrate strong initiative skills.Strong communication skills with a demonstrated ability to represent ideas succinctly and convincingly in discussion forums, written documents, or one on one conversations.Superior organization skills required, with the ability to manage multiple priorities under time constraints.Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment, strong interpersonal and team building skills are required.Must be a caring leader that builds trust and engagement by cultivating genuine relationships with open communication, empathy, and tolerance.Must work well in stressful high-pressure situations, make decisions and maintain composure and objectivity under pressure.Must be able to communicate effectively in the spoken word of English language, both verbally and in writing.Flexible to work nights and weekends when necessary, based on business and staffing needs.Must have valid driver's license.Must have ability to travel when needed for property visits, training conferences, sales meetings, etc.What is in it for you:A positive work cultureCompetitive base pay and incentive payMedical, Dental, Vision, and Life InsuranceAccidental, Short Term and Long-Term Disability InsurancePaid Time Off, to include two extra days to cover your volunteer workdays and one extra day to cover your annual wellness check up401K for all Salaried EmployeesIdentity Theft ProtectionThe Indigo Road also believes in helping its team members obtain their personal goals of home ownership and education through interest free home loan and student loan programs. The Indigo Road encourages new benefit suggestions from its team members. We look forward to you joining our team!PI32740124-25660-a409cbf3a5ee

Keywords: Indigo Road Hospitality Group, Charleston , Director, Portfolio Revenue Management, Executive , Charleston, South Carolina