Electric Moon General Manager

Company: JW Marriott
Location: Savannah
Posted on: May 7, 2025

Job Description:

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers' learning, development, and well-being. We believe people want to be inspired!Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance ProgramJOB SUMMARYThis individual is a member of the management team, overseeing the restaurant to ensure the guests receive the ultimate dining experience. Areas of responsibility include Restaurant/Lounge and In-Room Dining. Supervises daily restaurant operations, maintains sanitation standards, and assists service staff on the floor during peak meal periods. Strives to continually improve guest and grand performer satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.CORE RESPONSIBILITIES
  • Guest service - 40%
  • Acts as the guest service role model for the restaurant; set a good example of excellent customer service and creates a positive atmosphere for guest relations.
  • Assists servers and hosts on the floor during meal periods and high demand times.
  • Handles guest problems and complaints.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on the quality of food and beverage, service levels, and overall satisfaction.
  • Schedules dining
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Keywords: JW Marriott, Charleston , Electric Moon General Manager, Executive , Savannah, South Carolina