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General Manager

Company: West Shore Home
Location: Charleston
Posted on: August 15, 2019

Job Description:

West Shore Home is a fast paced, residential remodeling company determined to become America's Most Admired Home Improvement Brand. In 2006, we started with one office in Pennsylvania, and have since grown to include 10 offices on the east coast. We challenge ourselves to think differently so our customers can easily fit a high-quality remodel into their busy lives.The General Manager at West Shore Home plays an integral role in the business by ensuring that West Shore Home is enabled to grow through regional expansion while fostering a culture in keeping with West Shore Home's Core Values.The General ManagerReceives strategic expectations from CEO and develops and implements plans to achieve established Branch targets for Sales and Operations.Responsible for completion and presentation of annual plan to meet or exceed monthly budgetary and performance targets.Responsible to review location financials monthly and present variance reporting and analysis to the CEO and CFO.Facilitate hiring and training through HR to ensure the appropriate number of qualified employees to achieve budget numbers.Community Advocacy to include representing West Shore Home at philanthropic and community events.Oversee warehouse/facility manager to ensure proper receiving, inventory management, job staging, and quality control. Also ensure facilities are clean, neat, in working order, with extra emphasis on customer accessible areas.Ensure Compliance with all applicable OSHA/Safety regulations/guidelines and all directives of the West Shore Home Safety Committee.Monitors daily performance to ensure proper First Pass Yield and Revenue Targets are met.Provides coaching and feedback to Installation Manager(s)/Area Production Manager to ensure effective training and process improvement.Ensures compliance with established West Shore Home selling systems, policies, and practices.Monitors daily performance to ensure NSLI and Sales Volume targets are met daily.Provides coaching and feedback to In-Home Sales Manager to ensure effective training and process improvement.Ensures prompt and efficient customer service at all times.Ensures that the team maintains a high level of personal presentation - wearing correct dress and offering professional, courteous, and friendly service.Attends to customer complaints promptly with professionalism and empathy, providing regular and thorough feedback. Initiate corrective action where required.Monitors overall customer satisfaction by following up satisfaction survey results, comment cards, emails, letters, and phone calls.General Manager CandidatesHave 5 years of Branch or General Management experience in the home remodeling industry or a similar industry with local branch annual revenues exceeding $20 million.Possess a relentless focus on customer satisfaction.Have a demonstrated ability to analyze multiple ever-changing data points to develop strategies to overcome obstacles and keep West Shore Home's promises to our customers.Have demonstrated ability to receive and deliver feedback and constructive criticism; solid communication skills; ability to explain business context for specific objectives, goals, and accountabilities.Possess a Bachelor's Degree or equivalent work experienceAre able to occasionally travel overnight (less than 10%)Are you ready to join a growing company driving innovation in the home remodeling industry? Apply today!It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, West Shore Home will provide reasonable accommodations for qualified individuals with disabilitiesWest Shore Home is a fast paced, residential remodeling company determined to become America's Most Admired Home Improvement Brand. In 2006, we started with one office in Pennsylvania, and have since grown to include 10 offices on the east coast. Whether you're working in Installation, Operations, Sales, or in the Corporate Office, we challenge ourselves to think differently so our customers can easily fit a high-quality remodel into their busy livesWest Shore Home EmployeesTake Extreme Ownership of your finished work and resultsDo the Right Thing AlwaysStrive to Get Better Every DayAre ambitious and an Exceptional TeammateIf you want to be part of a stable company with exciting growth potential, apply today!

Keywords: West Shore Home, Charleston , General Manager, Executive , Charleston, South Carolina

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