Medical Support Assistant
Company: Veterans Health Administration
Posted on: April 10, 2021
Basic Requirements: United States Citizenship: Non-citizens may
only be appointed when it is not possible to recruit qualified
citizens in accordance with VA Policy. English Language
Proficiency. MSAs must be proficient in spoken and written English
in accordance with VA Handbook 5005, Part II, Chapter 3, Section A,
paragraph 3.j. Experience and Education. (1) Experience. Six months
experience of clerical, office, customer service, or other
administrative work that indicates the ability to acquire the
particular knowledge and skills needed to perform the duties of the
position; OR,(2) Education. One year above high school; OR,(3)
Experience/Education Combination. Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable. c. Certification.
None required. May qualify based on being covered by the
Grandfathering Provision as described in the VA Qualification
Standard for this occupation (only applicable to current VHA
employees who are in this occupation and meet the criteria). Grade
Determinations: GS-5 MSA (Full Performance Level)
1. Experience: One year of experience equivalent to the GS-4 grade
level. Examples of experience would include but not be limited to:
meet, communicate, and interact with individuals from varying
backgrounds and other health care team members in a courteous and
helpful manner in order to facilitate medical care for patients;
use, and navigate between, various types of office automation
equipment and software (i.e. computer systems, web based scheduling
programs, insurance collection system, scanning software, multiple
line phone systems, electronic faxing programs) to support patient
care; knowledge of basic medical terminology to assist in the
provision of care to patients; skill in recording patient messages
and understanding physician requests pertaining to follow-up
medical care in internal or external clinics. OR
2. Education: Four years of education above high school.
AND Demonstrated Knowledge, Skills, and Abilities.
In addition to Basic Requirements and the experience listed above,
candidates must be able to demonstrate all of the KSAs below:
1. Ability to operate computerized programs and systems in order to
enter, modify, and retrieve sensitive medical and patient
identifying information (PII) into or from electronic health
records, scheduling systems, and/or reports.
2. Advanced knowledge of medical terminology specific to understand
medical diagnosis and procedures sufficient to communicate clinical
staff instructions to patients.
3. Ability to schedule medical appointments in a clinical
4. Ability to work independently in the accomplishment of a wide
variety of duties performing patient support work.
5. Ability to communicate effectively and professionally in person,
electronically, and/or by telephone, with internal and external
6. Skill in customer service with the ability to identify customer
concerns, and refer to the appropriate staff as necessary, to
ensure a satisfactory resolution. References: VA Handbook 5005/117,
Part II, Appendix G45, Medical Support Assistant Qualification
Standard. Physical Requirements: The work is primarily sedentary,
however, there may be some walking, standing, bending and
transporting items under 20 pounds. Works extensively in the
hospital computer system.
Keywords: Veterans Health Administration, Charleston , Medical Support Assistant, Healthcare , Charleston, South Carolina
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