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MUSCP - Medical Office Assistant - Psychiatry: Bio-Behavioral Medicine

Company: MUSC Health University Hospital
Location: Charleston
Posted on: November 18, 2021

Job Description:

Job no: 537792
Entity: MUSC Physicians University Medical Associates
Department: Bu/College Of Medicine
Sub Department: UMA01-010-DPT/Psychiatry
Work type: Full-Time
Employee Type: MUSCP - Staff
Location: Charleston, SC-Downtown, Charleston, SC
Categories: Administrative & Non-Clinical Professionals
Pay scale: MUSCP-G07: $26,844.90 - $33,608.02 (min - mid)


Hours per week: 40

Scheduled Work Hours/Shift: M-F, Hours TBD Upon Hire

Pay Basis/FLSA: Hourly/ Non-Exempt

Job Summary/Purpose : The Department of Psychiatry & Behavioral Sciences is seeking a Medical Office Assistant to provide constant and efficient operations with the physician medical office. Duties to include scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Required Minimum Training and Education: High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to manage time efficiently, ability to deal with patients and staff in a tactful and diplomatic manner. Must exercise good judgment and discretion.

Degree of Supervision: Employee will work under the direct supervision of site management. Must be able to manage time efficiently, ability to deal with patients and staff in a tactful and diplomatic manner. Must exercise good judgment and discretion.

Duties and Responsibilities:

  • Greet patients promptly. Receive accurate and update demographic information on all patients to include insurance and authorizations. Set up patient demographics, insurance and case information on computer system. Prepare chart, routing slip and any other information needed for patient visit. Schedule appointments and answer incoming calls. Prepare daily schedules. Answer any question relating to patients account.
  • Up-front collections to patient accounts, collect on outstanding patient balances for MUSCP. Perform end of day procedures. Post all personal and mail in payment to accounts. Answer any questions relating to patients accounts. Make referrals as necessary.
  • Maintain compliance with federal and state regulations and organizational policies.
  • Maintain working knowledge of all Managed Care Contracts for MUSCP/MUSCPC to include insurance benefits, preferred hospitals, laboratories and pre authorizations.
  • Medical Records: Create, file, prepare and update all medical records information. Assist office with administrative duties to include typing, contacting insurance companies, researching documents, coping of medical records, mail request for insurance companies, attorneys and any other request. Maintain and follow allcorrespondence and incoming mail.
  • Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
  • Maintain compliance with federal and state regulations and organizational policies.
  • Other duties as assigned.

    Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

    The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

    Opening date: 06 Oct 2021 Eastern Daylight Time
    Applications close:

Keywords: MUSC Health University Hospital, Charleston , MUSCP - Medical Office Assistant - Psychiatry: Bio-Behavioral Medicine, Healthcare , Charleston, South Carolina

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