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Strategic Account Executive Health plan - Telecommute

Company: UnitedHealth Group
Location: Charleston
Posted on: September 23, 2022

Job Description:

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

This role serves as the senior level liaison between Optum and key clients, typically at the Director or Vice President level. Responsible for coordinating the activities of multiple internal departments to deliver best-in-class service to our clients. Quarterbacks the account facing team responsible for developing client specific trend management strategies. Strategic relationship manager responsible for client revenue retention and growth. This individual may or may not manage a team. This is a high-performing individual with proven leadership skills and a comprehensive understanding of the PBM environment and broader healthcare system.

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Manages assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and manages staff outcomes, maybe direct and indirect
  • Manages client contract renewal activities with the primary goals of retaining client, obtaining multiple-year agreements and maintaining or improving profitability
  • Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client
  • Understands OptumRx product and service offering, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
  • Maintains consistent and regular client communications
  • Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news
  • Prioritizes and conducts regular on-site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies
  • Maintains a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensures that all assigned contracts are monitored and reported as stated in the terms
  • Documents all client related activities as directed into the approved documents and or application
  • Manages and mentors account management team members
  • Specific topics may include the creation and delivery of client presentations, upsell techniques, implementation activities and daily client interaction
  • Provides staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals
  • Establishes multiple corporate relationships and participates in client sponsored events/charities as appropriate. Cultivates in-group growth through these relationships
  • Stays abreast of industry trends and developments and demonstrates solid communication skills in presenting these to clients and staff. Demonstrates expertise in pharmacy benefit strategies and OptumRx Rx clinical programs
  • Provides leadership to client services team members in departmental and corporate initiatives
  • Provides regular feedback to management team regarding client metrics, client requirements and existing and new business development opportunities
  • Participates in sales preparation meetings and finalist sales presentations as necessary
  • Ensuring client satisfaction
  • Provides support to other departments as requested
  • Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
  • Actively participates in Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx's policies and procedures via OptumRx's Procedures for Reporting Incidents of Possible Improper Employment Practices, Misconduct, or Improper Financial/Accounting Practices
  • Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Account Management, as appropriate
  • Management of book of business
  • Secure renewal and upselling programs
  • Manage ongoing contract relationships and service delivery to clients for ten or more accounts
  • Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
  • Build relationships with clients (not individual members) and partners with an OptumRx Pharmacy Services Specialist for overall and day-to-day service delivery
  • Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:
    • Bachelor's degree or equivalent experience
    • 5+ years Client relationship management or Account Management experience
    • 3+ years of experience with upselling programs to clients
    • 2+ years of experience with managing to client contracts
    • Experience presenting to senior level client leadership
    • Client facing presentation experience
    • Advanced understanding of PBM industry
    • Ability to work in self-motivated environment with limited supervision
    • Willing to work with clients and colleagues across various time zones
    • Ability to potentially travel TBD, but could be up to 25% - 50%
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation Preferred Qualifications:
      • Project Management Experience/Certification
      • Microsoft Office Experience including Teams
      • Familiarity with RxClaim; Tracker and Navigator
      • Ability to prioritize and meets deadlines
      • Ability to demonstrate professionalism both with internal and external clients
      • Solid oral and written communication
      • Solid negotiation skills
      • Demonstrated excellent verbal and written skills To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

        Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

        Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

        All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

        ..... click apply for full job details

Keywords: UnitedHealth Group, Charleston , Strategic Account Executive Health plan - Telecommute, Healthcare , Charleston, South Carolina

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