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Sales & Security Concierge*

Company: The Beach Company
Location: Johns Island
Posted on: April 10, 2021

Job Description:

We are looking for a reliable welcoming face to work at the main entrance of our development. You will be the first to greet our guests so the first impression of our community depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the property and its residents by monitoring who comes on and off of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
Essential Job Functions:

Welcoming customers upon entrance and confirming reservations
Acting as the point of reference for guests needing assistance or information
Maintains safe and secure environment for customers and employees by patrolling, monitoring premises and personnel, inspecting buildings, equipment, and access points; permitting entry.
Prevents losses and damage by reporting irregularities; informing others of property guidelines and implementation of policy and procedures
Controls traffic by directing drivers, completes reports by recording observations, information, occurrences, that may include surveillance technology.
Oversees the check-in/check-out process and the cleaning and maintenance for recreational equipment for homeowner usage, including but not limited to sales vehicles, golf carts, bicycles, kayaks, etc.
Contributes to team effort by accomplishing related results as needed.
Education And Experience

Excellent property and grounds observation skills
Proven experience as concierge; experience in customer service or relevant role is an advantage
Excellent written and verbal communication skills via in person interface, phone and email communications
Aptitude in resolving issues with a customer-focused orientation
Skilled with the ability for multitasking and time-management
Basic computer and smart phone skills in managing and responding to emails as well as tracking inventory
Polite and confident with a great deal of patience
Knowledge of legal guidelines for area security and public safety
Familiarity with report writing to document Observation Reports, and similar documents
Trained in First Aid/CPR preferred, or can be company provided
High school diploma or GED equivalent
Applicable experience in concierge and security responsibilities is preferred

Keywords: The Beach Company, Charleston , Sales & Security Concierge*, Hospitality & Tourism , Johns Island, South Carolina

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