Customer Service Specialist

Company: Old South Carriage Co
Location: Charleston
Posted on: November 22, 2021

Job Description:

Old South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary transactions, and efficient dispatching. In this role, youll provide incredible service making sure our customers Old South Carriage experience begins with a warm hello and friendly smile. Responsibilities: * Communicate Old South Carriages values and reputation for excellence * Delight customers with our southern hospitality and service * Demonstrate exceptional product knowledge, solid software skills, and accuracy in all financial transactions * Organize and dispatch all horse-drawn carriage tours * Work in conjunction with sales, tour guides, and barn crew in a tourism and hospitality environment * Sell individual and combination tour packages * Help foster a culture of excellence by treating customers and colleagues with respect * Anticipate the needs of your team and customers alike, and be at the ready to lend a hand Requirements * Excited to work and learn at a premier tour company * Experienced in a customer-facing and service-minded environment * A proactive, adaptable problem-solver * Ability to exercise logistical skills and good judgement in a fast-paced environment * A positive, professional team player who leads by example * Able to effectively communicate with a variety of people * Organized, attentive, and detail-oriented * An energetic self-starter with an entrepreneurial spirit * Interested in history, tourism, and horses About Old South Carriage Company Old South Carriage Company is a family owned business that was established in 1983 with 3 horses and one small carriage. Today, with 30 horses, two barns, multiple downtown sales locations, and a fleet of carriages, Old South Carriage offers what you would expect from a large touring company without sacrificing the personal commitment unique to a family owned business. We are a premier tour operator with a focus on serving our Charleston visitors with unsurpassed hospitality and providing excellent equine care to our horses. We believe that providing the best experience starts with hiring the best team members. Were always looking for talented, friendly Customer Service Specialists to join our team! Benefits * Industry-leading pay * Flexible scheduling around a 40-hour work week * Supportive, professional and respectful company culture * Opportunities for continuing education

Keywords: Old South Carriage Co, Charleston , Customer Service Specialist, Hospitality & Tourism , Charleston, South Carolina