Housekeeping Associate / Room Attendant

Company: Embassy Suites by Hilton Charleston Airport Hotel
Location: North Charleston
Posted on: November 22, 2021

Job Description:

Join Our Housekeeping Team!!Primary Purpose:The primary purpose of the Housekeeping Associate is to provide guests with an excellent room experience while providing friendly, attentive, and timely service and through ensuring that guest rooms and public areas meet high standards of cleanliness and are properly presented.Work Performed:The Housekeeping Associate will be tasked with the following duties, responsibilities, and assignments:Clean and maintain hotel guest rooms, public areas and laundry within the hotel per established protocols, including but not limited to:Removal of all used and unused linen/terry from roomDisinfect all high touch surfaces and unused amenitiesClean bathroomsClean glass and mirrors, dust and polish furniture and equipmentReplace burned out light bulbsRemake beds with clean linensReplenish supplies such as drinking glasses, writing supplies and bathroom suppliesEmpty wastebaskets and transport other trash and waste to disposal areasClean rugs, carpets upholstered furniture and draperies;Ensure usage of approved cleaning chemicals;Operate, stock and maintain storage closets and room attendant carts to include such items as linens, towels, toiletry items and cleaning supplies;Maintain cleanliness and organization in all work areas;Examine and sort articles for laundry according to color, fabric, dirt content, and cleaning technique required;Use laundering equipment and the correct amounts of proper chemicals to safely and thoroughly clean and press linen;Make rounds through the halls each shift to ensure public areas are disinfected, clean and tidy, taking care to remove or replace anything out of order;Uphold departmental standards of quality of work and timing measured by brand customer satisfaction metrics and Atrium labor guidelines;May be required to train newly hired associates and support on-going performance development;Perform work on a deep cleaning and preventative maintenance scheduled program for all areas of the hotel as assigned. Use power equipment when applicable;Observe precautions required to protect hotel and guest property, report damage, theft and found articles to supervisor;Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; andAny and all other work as required to complete the primary purpose of the position.Qualifications:PreferredPrior Experience:Previous hotel housekeeping or other applicable cleaning experiencePrior customer service experience

Keywords: Embassy Suites by Hilton Charleston Airport Hotel , Charleston , Housekeeping Associate / Room Attendant, Hospitality & Tourism , North Charleston, South Carolina