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Concierge

Company: The Dewberry Charleston
Location: Charleston
Posted on: January 13, 2022

Job Description:


Experience Southern Reimagined with a career at The Dewberry.

Who We Are

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless Dewberry experience while maintaining our unique brand standards.

About The Dewberry:

Offering 155 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston's mid-century architectural splendor. The hotel is the result of owner John Dewberry's vision of "Southern Reimagined," which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, high quality, the whimsical cocktail lounge Citrus Club and treatments using seafaring ingredients and low country botanicals in The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests and our community as leaders in our field of hospitality who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

BENEFITS OF JOINING THE DEWBERRY TEAM:


-Competitive Pay
-Advancement & Growth Opportunities
-Full-Time and Part-Time Positions
-Flexible Paid Time Off
-401K with 4% Company Match
-Education Reimbursement
-Free Downtown Parking
-Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

POSITION DESCRIPTION

PRIMARY FUNCTION: Concierge

DEPARTMENT: Front Office

REPORTS TO: Chief Concierge

Summary

The Concierge holds the keys to our cherished Charleston. The Concierge department ensures the highest level of personalized, friendly, and outstanding guest service that exceeds expectations. To be successful in this role, he or she must encompass a willingness to serve and consistently demonstrate The Dewberry's service standards.

Essential Functions

Major areas of responsibilities include, but are not limited to:

-Welcome guests in a warm and enthusiastic manner always using the guest's name.
-Gather, summarize, and advise guests about the hotel and the Charleston area.
-Stay current on local events, attractions, and happenings in Charleston.
-Promotes hotel outlets including restaurant, bars, the spa, and the Dewberry House Car to all guests.
-Make restaurant and tour reservations upon request.
-Anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
-Research and coordinate arrangements for guests' special requests.
-Respond to guest requests in under 24 hours and always follow up to ensure satisfaction

-Communications must be professional, clear, and concise.
-Correspondences will be in person, over the phone, or through email.
-Monitor guest requests through Alice and ensure completion.
-Work closing with the Guest Services team to schedule and arrange Dewberry Transportation services.
-Develop and maintain positive working relationships with others to help reach common goals set forth.
-Oversee Dewberry Bikes Program.
Qualifications

-High school diploma/GED required.
-One-year hotel/hospitality operations experience.
-One to two years customer service experience.
-Excellent verbal and written communication, organizational, and time management skills.
-Ability to handle difficult customers and utilize exceptional guest recovery skills to ensure guest satisfaction.
-Excellent data entry and computer skills with a strong knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
-Work positively in a team environment.
-Must be dependable and available to work within the hotel on weekends, nights, and/or holidays based on business demands.
Physical Demands and Work Environment

-Ability to lift, pull and carry up to 50 pounds.
-Must be able to walk and stand for up to 8 hours.
-Must be able to bend, stoop or kneel to access files.
-Continuous repetitive actions
-Must be able to see the computer screen, paperwork, etc.

Keywords: The Dewberry Charleston, Charleston , Concierge, Hospitality & Tourism , Charleston, South Carolina

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