Company: Hotel Bennett
Posted on: May 16, 2022
Responsible for the positive experience of guests through effective
greeting upon arrival and a proper thank you upon departure. Adhere
and follow Food and Beverage culture and vision in accordance to
F&B core standards. A keen desire to provide exceptional
hospitality is essential to being successful and obtaining
satisfaction from hosting our guests.
ESSENTIAL JOB FUNCTIONS
-Responsible for the positive experience of guests through
effective greeting upon arrival and a proper thank you upon
-Adhere to and follow Food and Beverage culture and vision in
accordance to F&B core standards.
-Control the flow of work in the room by seating guests in station
rotation while maintaining guest lists using OpenTable tool.
-Successfully complete all assigned side work, both opening and
closing, and be available and ready to begin service on time at the
beginning of your scheduled shift.
-Take incoming telephone calls, note reservations and special
requests by guests. Handle reservations for Gabrielle diners as
well as for Camellias Afternoon Tea.
-Make outgoing telephone calls to confirm booked reservations for
Gabrielle diners as well as for Camellias Afternoon Tea.
-Work effectively with all Service Professionals, such as culinary,
server assistants, hosts, and management, ensuring efficient and
-Maintain your work area. Host stand needs to be clean and in an
organized fashion at all times.
-Perform any general cleaning tasks using standard hotel cleaning
products to adhere to health standards.
-It is expected that your attendance can be relied upon, and that
tardiness will not be an issue. Tardiness and/or unexcused absences
will be subject to disciplinary action, up to and including
termination. If you are running late or sick and unable to report
to work, you must call and speak with a manager on duty prior to
shift start time (text and/or email message is not sufficient).
-Breaks: Never disappear without asking a manager on duty for
permission. This includes pre-shift and post-shift duties.
-Attend daily line ups and all mandatory meetings to be
well-informed about events, promotions and other news concerning
-Use of mobile devices during shifts is restricted to emergency use
only. Violation of personal phone calls, including texting,
FaceTime, etc. will be subject to disciplinary action up to and
-Gum chewing, eating and drinking in front of guests / in public
areas are not permitted.
-Follow the Appearance Policy regarding grooming, uniform and
-In addition to performance of the essential functions, this
position may be required to perform a combination of supportive
functions, to be solely determined by the manager based upon the
particular requirements of the hotel.
-Must be 18 years of age or older (minimum age to serve
-High school diploma or general education degree (GED)
-Requires good communication skills, both verbal and written. Must
be able to speak, read, write and understand English to facilitate
the communication process.
-Social skills are required in addressing and dealing with
difficult situations and individuals, and an overall knowledge of
proper etiquette and a sense of decorum are required.
-Demonstrate knowledge of food and beverage core values, Hotel
Bennett service standards, and complete understanding of Forbes
-Must possess basic computational ability.
-Be proficient in the use of OpenTable reservation tool.
-Must have complete working knowledge of Outlook email tool.
-Know all table numbers and seat position numbers (Gabrielle
Lower/Upper Level, Lounge, Terrace and Plaza).
-Knowledge of all dining services with regard to which menus to
offer to guests.
-Understand how to operate the equipment used in the outlet and to
protect all assets in the outlet and in the hotel.
-Most work tasks are performed indoors. Temperature is moderate and
controlled by hotel environmental systems; however, must be able to
work in extreme temperatures like freezers (-10--F) and kitchens
-Must be able to stand and exert well-paced mobility for a minimum
of 8 hours in length. Walking and standing are required for the
majority of the work day and possibly for 8 hours or more.
-Must be able to bend, stoop, squat and stretch to fulfill cleaning
-Requires grasping, writing, standing, sitting, walking, repetitive
motions, bending, climbing, listening and hearing ability and
-Requires manual dexterity to use and operate all necessary
-Must be able to work effectively in a stressful environment,
communicate with others, effectively deal with guests and accept
constructive criticism from supervisors.
-Must be able to change activity frequently and cope with
Salamander Hotels & Resorts is an equal opportunity employer. All
aspects of employment including the decision to hire, promote,
discipline, or discharge, will be based on merit, competence,
performance, and business needs. We do not discriminate on the
basis of race, color, religion, marital status, age, national
origin, ancestry, physical or mental disability, medical condition,
pregnancy, genetic information, gender, sexual orientation, gender
identity or expression, veteran status, or any other status
protected under federal, state, or local law. Salamander is a
drug-free workplace and participant in E-Verify.
Keywords: Hotel Bennett, Charleston , Restaurant Host, Hospitality & Tourism , Charleston, South Carolina
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