Customer Service - Savanah Highway - PT

Company: Auto Club Group
Location: Charleston
Posted on: August 6, 2022

Job Description:

Job DescriptionTOP REASONS TO WORK AT FINS Car Wash We Care:At AAA we care for our customers and our team members. We are a brand that has been known and trusted in the community for over 100 years. Every day, AAA Carolinas team members create moments that go above and beyond to build broad, deep and enriching relationships with our members. And no doubt, it s because of our commitment and dedication.We Compete: This position pays $12.00 per hour, plus commission pay.We re Flexible:Flexible schedules that give you the freedom to work hours that best suit you (days, evenings, mid-shift, weekends).We Teach:You will gain lifelong customer service skills, learn to work with a team and accomplish goals together.We re Fun:Work can be awesome, and you should feel great about your job, every day!Free Car Washes:Every employee receives a free car wash membership at FINS Car Wash.SUMMARYThe Car Wash Crew Member provides daily support to members and customers at our FINS Car Wash Locations. Primary responsibilities for this position include customer service and attending to vehicles. This is a client facing position that has a direct impact on key business results. If you have a strong drive for results and are passionately committed to helping others, please consider joining the AAA Carolinas team. Come grow with us.WHAT YOU LL DOWe are an established automobile club, but we don't take our trusted reputation for granted. We earn our members' loyalty every day, with every service contract and face-to-face interaction.PeopleBe a positive representative of Fins and AAAProcessKeep safety and customer service the priorityEnsure a positive customer experience every timeGreet and talk with guests about our services PHYSICAL DEMANDSThis position involves sitting, standing, walking and normal physical mobility, including reaching, grabbing lifting, and carrying typical office equipment, averaging up to approximately 80 pounds in weight. Frequent standing and walking, occasional sitting.Ability to work outdoors while exposed to the weather elements. Ex - heat in summer, cold in winterFinger and hand dexterity is required for frequent and continuous operation of all site equipment.Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.Ability to process, express and exchange information orally, in writing, presentations and through online applications.Mental and emotional ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.ProductEnsure car wash qualityEnsure that the location is clean and that all equipment on the lot is maintainedQualificationsWHO YOU AREQualificationsAbility to work a flexible scheduleEnsure a safety focused work environment in all interactions and maintain an ethical work environment.Ability to hold yourself accountable to define and deliver measured objectivesTake pride in supporting an exceptional Customer ExperienceYou have great attitude and want to be a part of a dynamic team who all work together with the common goal of ensuring that our members receive the best experience possible from AAA. CompetenciesMember focusedDedicated to meeting the expectations and requirements of internal and external customersEstablishes and maintains effective relationships with members and gains their trust and respectIs committed and acts with members in mindDrive for ResultsHas a results focused bias for actionTakes ownership, fosters an environment of personal accountability. See it, Own it, Solve it, Do itIs an effective listener. Seeks to understand before being understoodOperational excellenceDemonstrates functional excellence within position and business lineFUNCTIONAL CAREER PATHCar Wash Crew Member > Shift Manager > Assistant Manager > General ManagerImportant Note:ACG s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Keywords: Auto Club Group, Charleston , Customer Service - Savanah Highway - PT, Hospitality & Tourism , Charleston, South Carolina