Full Time Hotel Front Desk

Company: DoubleTree by Hilton Charleston Airport
Location: Charleston
Posted on: November 26, 2022

Job Description:

The Front Desk Agent/Guest Services position plays a key role in helping our guests create memories that will last a lifetime. They must be energetic, upbeat, outgoing, and willing to shine as part of our DoubleTree staff. The Front Desk Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. This position is responsible for checking in and out guests of the hotel while also providing information about hotel services, features, and room amenities. The agent may also be responsible for coordinating any special guest requests, handling VIP's, group arrivals, and following up on inquiries left by guests.

Essential Duties/Responsibilities
* Efficient and friendly check in and out of guests of the DoubleTree
* Maintain an impeccable grooming appearance and work uniform
* Distributes mail, faxes, messages or packages to registered guests or hotel personnel
* Act as the hotel's central source of information, providing it to inquiring guests. This knowledge must extend from hotel statistics to local attractions and directions. One must have a general knowledge of the Charleston area.
* Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, and directions, etc.
* Must be able to cross train and be able to work as a concierge during times of need
* Answering the phone positively and with professional phone etiquette.
* Must help keep front desk and all employee areas clean
* Performing courtesy call backs to guests inquiring into their stay and room appearance
* Must be able to stand for long periods of time

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:
* Bonus Plan
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance

Schedule:
* Flexible

Education:
* High school or equivalent (Preferred)

Experience:
* Customer Service: 1 year (Preferred)

Shift availability:
* Night Shift (Preferred)
* Day Shift (Preferred)

Job Types: Full-time, Part-time

Pay: $13.50 - $14.50 per hour

Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Evening shift
* Night shift
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Charleston, SC 29406: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: DoubleTree by Hilton Charleston Airport, Charleston , Full Time Hotel Front Desk, Hospitality & Tourism , Charleston, South Carolina