Catering Manager -Charleston Gaillard Center
Company: AEG
Location: Charleston
Posted on: January 27, 2023
Job Description:
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Overview
The Catering Manager provides support and assistance with Catering
activities as well providing assistance to the concession managers
in the profitable management of concessions operations, as needed.
The Catering Manager will independently initiate and authorize all
employment actions such as hiring, termination, suspension,
discipline, promotion and transfer. The Catering Manager will
actively and independently manage all aspects of employee relations
to ensure a positive, harmonious, compliant and cooperative work
environment.
The Catering Manager will provide oversight and resolution
responsibility for employee performance issues. The Catering
Manager must provide a high level of event oversight, technical
proficiency and operational/personnel support to ensure the smooth
running of any assigned event. A critical function of the Catering
Manager will be to actively hire, mentor, train and help employees
and volunteers meet company quality standards. The employee must
maintain excellent attendance and be available to work a variable
event-driven schedule which to evenings and weekends. Open
availability, professional presentation, outstanding interpersonal
skills, self-direction and strong technical (computer and POS)
aptitude required.
Responsibilities
- Assists in the overall effective management of Catering
operations.
- In charge of the management of catered events from set-up to
tear down, including handling all communication with hourly staff,
culinary staff and guests.
- Provides on-going direction, supervision and mentoring to
hourly event staff. Monitor product quality and ensure high level
of guest service.
- Generates event employee schedules and verifies employee time
as required.
- Assist in the on-going training, development, mentoring and
supervision of hourly employees, as directed by department manager;
responsible for completing documentation of employee performance
and attendance issues in accordance with company policy and
practice.
- Oversee the catering department staff, providing leadership and
support ensuring all events are executed according to the Banquet
Event Order guidelines
- Work closely with the Catering Sales Managers and Chefs to
ensure the successful execution of events
- Ability to develop and maintain relationships with clients to
meet any changes or updates to Banquet Event Orders
- Monitor and control catering costs (i.e., labor costs, beverage
costs, supplies and equipment) and coordinate with event budgets to
maximize revenue and minimize expenses while providing quality
guest service
- Meet with clients as needed to ensure understanding Banquet
Event Order requirements
- The ability to organize and orchestrate any last-minute changes
or details to functions
- The ability to post all contracted function sheets and give
instructions to Event Supervisors and to ensure the success of the
function
- Supervise the daily operations of the Catering area (order and
maintain supplies, review set-up and food and beverage preparation
and service) to ensure compliance with policies and procedures,
Banquet Event Orders and safety regulations to ensure optimal level
of service, quality and hospitality
- Monitor the staff's appearance, attitude and degree of
professionalism to ensure their strict adherence to Spectra Food
Service and Hospitality standards
- Hire, train, evaluate and schedule catering servers in
accordance with the standards of the company polices and
guidelines
- Prepare the payroll reports as required
- Perform special projects and other responsibilities as
assigned
Qualifications
- Associate's degree (A.A.) or equivalent from two-year College
or technical schoolpreferred
- 3-5 years of related experience
- Basic computer proficiency: E-mail, Excel, Word, Outlook,
Schedule+.
- Working knowledge of Point of Sale and timekeeping
systems.
- Cash handling abilities; basic math skills including
significant number manipulation.
- Ability to work a variable work schedule (including evenings
and weekends, as required), depending upon event and business
requirements.
- Good verbal and written communication skills.
Keywords: AEG, Charleston , Catering Manager -Charleston Gaillard Center, Hospitality & Tourism , Charleston, South Carolina
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