Part Time Front Desk Agent / Guest Service Agent

Company: Hay Creek Hotels
Location: Charleston
Posted on: May 23, 2023

Job Description:

Job Description
20 South Battery is actively searching for an organized, detailed, and professional Front Desk / Guest Service Agent to join our Front Office team. The ideal candidate is a self-starter, takes initiative in every situation, and is willing to do multiple tasks not limited to front desk duties.

This is a part time position, offering 3 shifts per week including both weekdays and weekends. Regular shifts are either mornings 7am-3pm or evenings 3pm-9pm.

20 South Battery, managed by Hay Creek Hotels, is a beautiful boutique Inn centrally located on the Battery directly across from White Point Gardens in the Historic District of Downtown Charleston, South Carolina. Originally built in 1843, 20 South Battery has recently undergone extensive preservation efforts and a full restoration, proudly offering 11 upscale guest rooms and suites, and unique meeting and event spaces for all occasions.

Please visit www.HayCreekHotels.com/Careers to learn more!

Job Summary:

• Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
• Passionately promote our Historic Inn when receiving reservation or venue inquiries
• Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.
• Assist with Complimentary Breakfast Service or Nightly Wine and Cheese Reception as needed
• Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
• Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
• Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
• Transport guests in company golf cart as needed.
• Communicate all guest room status changes to Housekeeping department.
• Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.
• Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
• Deliver guest amenities as necessary.
• Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.
• Conduct other various tasks as assigned by Manager
  Hay Creek offers an extensive benefit and incentive package, including;
  
  • Competitive Salary/Wages
  • Standard Annual Performance/Salary Reviews
  • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
  • Discounts at specific property partners (NEIRA, Historic Hotels of America)
  • 50% Discount when Dining at any HCH Property
  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - 'Delight and Surprise Dollars'
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.We are an E-Verify Employer;
    This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at 888-897-7781.
    
    Experience and Skills
    
    • High School diploma or equivalent.
    • Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
    • 1 year customer service experience required, hotel environment highly preferred.
    • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
    • Proven success in handling guest complaints.
    • Ability to operate smoothly and professionally under high stress situations.
    • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
    • Must be able to furnish a valid driver's license
    • May be subject to successful completion of background check and/or DMV check.

Keywords: Hay Creek Hotels, Charleston , Part Time Front Desk Agent / Guest Service Agent, Hospitality & Tourism , Charleston, South Carolina