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Concierge

Company: Kiawah Island Golf Resort
Location: Charleston
Posted on: June 13, 2019

Job Description:

Are you a customer service superstar?Are you familiar with the sights and sounds of Charleston, and love helping newcomers find the perfect restaurant, shopping destination, entertainment venue, or local activity?Are you comfortable working with a computer and unflappable when required to multitask?----If you fit this profile, you may have the passion and skills to become a concierge at the only 5-star hotel in South Carolina, The Sanctuary at Kiawah Island Golf Resort.----Check out the beautiful Sanctuary Hotel on YouTube!https://www.youtube.com/watch?v=zJpRRKzeYk8Hotel Overview:Located along the pristine shores of Kiawah Island, South Carolina, The Sanctuary is the state's only Forbes Travel Guide Five Star and AAA Five Diamond rated property. This exquisitely designed oceanfront hotel is just 21 miles from downtown Charleston and captures the spirit, history, and charm of the beautiful south. Walk through the front doors and experience a seaside mansion where you will be surrounded by the grandeur of the architecture and southern hospitality at its finest.Training:Your four-week training program will begin with an orientation to the resort and hotel, as well as a comprehensive tour of the island. Once you arrive to your department, our Concierge Team will familiarize you with our department policies and procedures, as well as provide you with a clear understanding of how to navigate and use the different systems and applications necessary to complete your job. Your training will focus on Forbes Travel Guide Five Star and AAA Five Diamond service standards, as well as include extensive information on local and area attractions. After your core four-week training program concludes, your training will continue as we expect you to spend the next four weeks exploring and experiencing all that our island and surrounding area has to offer to enable you to speak knowledgably with our guests.Pay:You will receive an hourly wage of $15.00 per hour which is paid out bi-weekly. Overtime is available based on needs. Employees are given written reviews annually. Performance appraisals are guides to help you set and attain goals and to improve in areas and confirm your strengths in other areas. Annual performance reviews serve as a basis for possible financial review and promotional opportunities.Benefits:After 60 days, you will be eligible for medical, dental, and 401K. After 90 days of employment, you will be eligible for short-term disability, holiday pay, and paid time off (sick leave and vacation). On the first day of the month following one year of full-time employment, you become eligible for long-term disability, life insurance, 401K matching, and profit sharing.Resort Perks:As an employee of Kiawah Island Golf Resort, you will have the opportunity to play any of Kiawah's five championship golf courses for just $15 per person (based upon course availability)! In addition, you will receive an employee discount at our restaurants, retail outlets, and spa. Employees also enjoy deep discounts on accommodations at The Sanctuary, KIGR Villas & Private Homes, as well as our sister properties - The Jefferson Hotel (Richmond, VA) and The Inn & Club at Harbour Town (Hilton Head, SC).Support:You will become a part of our 8-person Concierge Team. You will spend a portion of your time in a guest-facing position at our Lobby Concierge Desk, as well as time in our back-of-house concierge area completing some of the more administrative tasks required in this role. As a Concierge, you will report to the Concierge Supervisor and Front Office Manager.Responsibilities:--- Provide our guests with information and personalized recommendations based upon your extensive knowledge of all hotel facilities (ex. hours of operation, location, daily and weekly events), as well as local and area restaurants/attractions (ex. cuisine, atmosphere, hours of operation, location, associated costs).--- Pre-call every guest 7-10 days prior to arrival to offer assistance with planning his/her upcoming stay. Offering personalized recommendations based upon each guest's individual interests in the hotel and resort's amenities.--- Possess the ability to apply patience, tact, understanding, and resourcefulness in meeting the many and varied demands of the guests at our luxury resort.--- Arranging amenities for VIP guests and guests joining us for a special occasion.--- Assist guests with making transportation and babysitting arrangements for their stay.--- Provide clear and concise directions (walking and driving) to all local and area destinations/attractions.--- Assist guests with other requested services (ex. shipping, printing, facsimiles, floral delivery).--- Provide friendly and professional service while adhering to the Forbes Travel Guide Five Star and AAA Five Diamond standards.Qualifications:--- Our Concierge Desk is staffed from 7AM - 11PM 365 days of the year, so flexibility with your schedule and willingness to work holidays will be a necessity. Qualified candidates must be able to stand on their feet for an 8-hour shift.--- Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role.--- Must be able to multi-task, work well under pressure, pay close attention to the details, be able to confidently provide recommendations for a wide variety of resort and Charleston area activities/services, and possess strong communication skills.--- High School education required; college degree preferred. A minimum of 1-year experience as concierge or other customer service related position required.--- Must be open to receiving regular feedback through weekly standards assessments. Must possess a desire to continuously seek out the opportunity to explore and experience new area attractions and restaurants in order to build upon your knowledge of Kiawah Island and the surrounding area.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.Job Type: Full-timeSalary: $14.00 to $15.00 /year

Keywords: Kiawah Island Golf Resort, Charleston , Concierge, Hospitality & Tourism , Charleston, South Carolina

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