Guest Response Associate - Renaissance Hotels - (19075451)
Company: Marriott International, Inc.
Posted on: June 14, 2019
You were always one of those curious kids who opened every cabinet,
peeked behind every door, and never ceased to ask "why" when given
an explanation. Today, you bring your personal style to every
experience. You live life to discover. You are passionate about
your neighborhood, always looking to explore the places one wouldnt
find in a travel guide. If this sounds like you, youre in the right
place. Youve got authentic style, natural curiosity and a warm way
with people. Renaissance is not just a place to spend the night,
it''s a place to discover, a place in the world with style like
yours. Thats why were not just looking for anyone. Were looking for
someone like you. The Renaissance Charleston Historic District
Hotel, located at 68 Wentworth Street, Charleston, South Carolina,
29401 is currently hiring a Guest Response Associate $250 SIGN ON
BONUS. Guest Response Associate $250 SIGN ON BONUS : Set up
accurate accounts for each guest upon check-in according to their
requirements. Assign room according to guest request and
preferences whenever possible. Ask for and enter Marriott Rewards
information; sign guests up for Marriott Rewards. Verify and adjust
billing for guests. Block rooms in the computer and identify
designated requirements and requests. Communicate guest and
employee messages by printing and arranging for delivery. Run and
check daily reports/contingency lists. Identify and explain room
features to guests. Supply guests with directions and property
information. Answer, record, and process all guest calls, requests,
questions, or concerns. Contact appropriate individual or
department to resolve guest call, request, or problem. Follow up
with guest regarding satisfaction with guest-related issues.
Dispatch bell staff or valet staff as needed. Communicate parking
procedures to guests/visitors. Notify Loss Prevention/Security of
any guest reports of theft. Follow all company policies and
procedures; report accidents, injuries, and unsafe work conditions
to manager; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests''
service needs; assist individuals with disabilities; thank guests
with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or
point of sale systems. Stand, sit, or walk for an extended period
of time or for an entire work shift. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To submit your application for this job, please go to:
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Charleston , Guest Response Associate - Renaissance Hotels - (19075451), Hospitality & Tourism , Charleston, South Carolina
Didn't find what you're looking for? Search again!