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Patient Experience Concierge

Company: HCA Healthcare
Location: Charleston
Posted on: August 17, 2019

Job Description:

Description SHIFT: No WeekendsSCHEDULE: Full-timeAre you ready to become part of a teamthat is compassionate, caring, patient focused and committed to creating apositive patient experience every time? Do you have prior experienceworking in patient access, hospitality, retail or customer service?--The PatientAccess Concierge is dedicated to providing superior service to every patient!--The benefits of working on our team are exceptional. Whether you are per diem, part-time, or full-time, you areeligible to participate in our 401K program with company match! Part and full-time employees gain access to an excellenttotal compensation package:Medical, Dental, Vision, Life, FlexSpending and Pet InsurancePaid Time OffTuition ReimbursementStudent Loan Forgiveness ProgramEmployee Discount program with deepdiscounts--If you are looking for a career path in Patient Access,we can help you unlock the possibilities. We believe in providing--opportunities for our colleagues. You can learn and grow yourcareer in Patient Registration, Financial Counselor, Team Lead, and continue onan upward path into Leadership.-- As a Patient Experience Concierge, you will accept the following importantresponsibilities:Promote a positive patientexperience by welcoming patients and family members in a professional mannerAnswer patient and visitorquestions Contact the nursing staff foremergency medical needsOversee the daily activities ofthe front desk and lobby areas, including tidiness of the areaConduct lobby rounding to ensurepatients are made aware of wait time expectationsEncourage and assist withenrollment into the Patient PortalProvide regular patient flowupdates to Patient Access LeadershipManage negative patientexperiences and assist in the resolution of patient concernsExplain policies regardingservices, charges, insurance billing, and payment of accountQualifications Qualifications:A high school diploma or GED isrequired.At least one year of previouscustomer service experience is required.Must be comfortable using andassisting patients in using tablet. The ability to stand on your feetfor the majority of your shift.--Parallon is an industry leader in revenue cycle services. We partner with over 650hospitals and 2,400 physician practices nation-wide. Our parent company, HCAHealthcare has been consistently named a World'sMost Ethical Company by Ethisphere and is ranked in the Fortune 100. We arededicated to ensuring our patients have the best experience even after theyleave our facilities.--Wewant you to join the team today.Apply online now!----We are an equal opportunity employer and we value diversityat our company. We do not discriminate on the basis of race, religion, color,national origin, gender, sexual orientation, age, marital status, veteranstatus, or disability status.

Keywords: HCA Healthcare, Charleston , Patient Experience Concierge, Hospitality & Tourism , Charleston, South Carolina

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