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Customer Service -eCommerce

Company: Marolina Outdoor (HUK & NOMAD Brands)
Location: Charleston
Posted on: September 14, 2019

Job Description:

Due to rapid growth, Marolina Outdoor is looking for a an eCommerce Customer Service Specialist to join our team. Marolina Outdoor is recognized for its innovative designs and technologically focused products: Huk Performance Fishing Gear and Nomad Outdoor Apparel. Our unparalleled knowledge and understanding of the needs surrounding the outdoor world is the secret to our success! The eCommerce Customer Service Representative will be responsible for assisting the customer service department with all customer service needs including; customer inquiries, web order support, order placement, order tracking and website updates.--Essential Duties & ResponsibilitiesProvide superior customer service by answering customer emails, phone calls, and live chat. Ensure questions, concerns, and issues are quickly resolved and handled to the customer's satisfaction.Manage post-sale customer feedback received on eCommerce site. Monitor buyer feedback resolve negative experiences by contacting the customer to make the situation right, and post responses as appropriate.Manage eCommerce portal to ensure incoming orders are quickly assigned to fulfillment centers and are shipped within required timeframes.Facilitate customer returns in a centralized return center to receive returned product into inventory, immediately refund customer payment, and ensure seller portal is updated to reflect return status.Support administrative activities related to fulfillment center operations. MINIMUM QUALIFICATIONSAbility to provide superior customer service. Prior experience in working in customer service role is highly preferredExcellent verbal and written communications skillsAbility to handle multiple requests at onceHighly organizedFlexible with changing prioritiesStrong computer skills with ability to learn and understand new computer systems such as eCommerce platforms, etc.Highly dependable and trustworthy ---DESIRED TECHNICAL SKILLS AND EXPERIENCEExcelLive chat platform like Intercom or DriftText-ExpanderShopify or similar ecommerce platformNetsuite

Keywords: Marolina Outdoor (HUK & NOMAD Brands), Charleston , Customer Service -eCommerce, Hospitality & Tourism , Charleston, South Carolina

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