Night Auditor -$15/HR
Company: SpringHill Suites Charleston
Location: Charleston
Posted on: January 24, 2023
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Job Description:
Job Purpose
The Beautiful Springhill Suites by Marriott Charleston Riverview is
seeking a dedicated Night Auditor. The purpose of the Night Auditor
is to audit all accounts to ensure they are in balance, and prepare
final reports for management; acts as the third shift Front Desk
Agent ensuring maximum room revenues and guest satisfaction, in
line with AURO Hotels' standards.
Essential Job Functions
-Assists all guests in a sincere and courteous manner, and whenever
possible, going the extra mile and doing whatever it takes to
ensure guest satisfaction.
-Registers and processes guests promptly upon arrival and
departure, to ensure guest satisfaction.
-Verifies that all charges to guest accounts made during the day
are correct, and posts room charges for that day so that all guest
accounts are current and in balance by 6:00 a.m. the following
morning or by the Brand Standard's designated time.
-Demonstrates a working knowledge of all services and facilities of
the hotel, as well as the local area, and effectively assists
guests.
-Completes all credit card transmittals, direct bills, and no show
billings for the day.
-Prepares all daily, monthly and yearly reports required by the
property.
-Demonstrates the use of sales techniques to effectively sell the
property, maximizing occupancy and average rate.
-Receives and processes telephone and walk-in reservations
accurately ensuring guest satisfaction.
-Professionally and competently operates the telephone system
according AURO Hotels and Brand standards
-Acts as manager on duty in the absence of the General Manager.
-Understands and applies all hotel safety and security procedures
to maintain a secure and safe environment for associates and
guests.
-Keeps immediate supervisor promptly and fully informed of all
problems or unusual matters of significance coming to his/her
attention so that prompt corrective action can be taken.
-Responsible for check-in, checkout, selling skills, computer
operation, telephones, tasks at the front desk.
-Nothing in this job description restricts management's right to
assign or reassign duties, work hours and/or responsibilities for
this job at any time.
Keywords: SpringHill Suites Charleston, Charleston , Night Auditor -$15/HR, Human Resources , Charleston, South Carolina
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