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IT Technician

Company: Metasys Technologies
Location: Charleston
Posted on: March 27, 2020

Job Description:

Role Office (DocuCare)IT Technician Location VA Charleston 109 Bee St Charleston SC 29401 Contract Duration 12 Months ESSENTIAL FUNCTIONS bull Client Relationship Management Serve as the primary customer contact for equipment support and service Coordinate MoveAddChange (MAC) process bull Provide on-going end user training on equipment bull Services Delivery Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70 of role responsibilities. bull Provide IP address support bull Perform basic equipment problem diagnosis bull Point of contact for equipment removal and delivery for onsite support bull Contact service as required (Xerox and 3rd party) bull Utilize Xerox web-based applications as required to include Service Call Handling bull Accurate call reporting on Equipment in Xerox designated systems bull Remote Service call onsite support Driving (if required for duties) bull Download and install printer drivers on end-user equipment bull Perform printer mapping to PC as required bull Escalate printer network issues to appropriate resource bull Physical as well as remote device management and control bull Device Configuration (Enter IP address, scanning templates, User access levels. Scan to FileEmail, etc) bull Monitorapply current software updatespatches On site contact for remote solve resolutions requiring technical expertise bull Non-Xerox device management as required bull Perform remote device monitoring and remote solve (Xerox Device Management) bull Identify and promote Xerox Office Solutions bull Pro-actively manage consumables and supplies using the DOS calculator bull Maintain on-site operator replaceable parts inventory bull Collect equipment meter information and submit for billing purposes bull Perform Data Entry for activity and asset tracking bull Manage and maintain on-site parts inventory using PM4 SKILLS bull Lift and move up to 50 pounds bull Read, write and follow basic English instructions bull Customer service and communication skills bull Ability to manage multiple tasks bull Perform duties with minimal supervision bull Basic Equipment problem solving and diagnosis per training provided bull Customer problem resolution including escalation as required bull Coordinate work tasks to ensure fulfillment of SOWs bull Track and report account information as required bull 1-2 years relevant experience resolving customer and equipment printing issues EDUCATION Minimum High School diploma or equivalent EDUCATION VERIFICATION Yes Note This position requires driving own vehicle

Keywords: Metasys Technologies, Charleston , IT Technician, IT / Software / Systems , Charleston, South Carolina

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