Field Service Engineer
Company: Ford Motor Company
Location: North Charleston
Posted on: May 27, 2023
|
|
Job Description:
*** Primary location is Myrtle Beach, South Carolina**
The Field Service Engineer (FSE) is the primary interface to
Dealers/Technicians to provide repair assistance. The ideal
candidate will possess the technical acumen and the ability to
provide a strong level of customer service. To be successful in
this role, you must have a customer-first approach, thrive in
ambiguous and unexpected environments, and tackle all challenges
with a creative and flexible mindset. Experience in automotive,
process standardization, continuous improvement, and managing
escalations is a plus.
At Ford Motor Company, we believe freedom of movement drives human
progress. With our incredible plans for the future of mobility, we
have a wide variety of opportunities for you to accelerate your
career and help us define tomorrow's transportation.
Provide repair assistance on "difficult to repair" vehicles to
improve Customer Satisfaction and Fix it Right the First Time
performance
Support the product concern identification and resolution process
with Product Development and Quality teams
Provide support to Ford and Lincoln dealerships to help improve
their overall repair capability (technical competence, tools and
equipment, service repair information, diagnostics, etc.
Support Company initiatives that enhance the vehicle diagnosis and
repair process
Develop and author technical documents for publication
Ability to travel overnight, as required
Basic Qualifications:
Bachelor's Degree
2+ years of experience using Microsoft Office Suite
1+ years of automotive experience
Preferred Qualifications:
Bachelor's Degree in Automotive Technology, Automotive
Management
Ford specific Automotive Repair Technical Training
Automotive dealership or independent "hands-on" vehicle repair
experience, Ford and/or Lincoln Brand
Ability to independently plan, organize, reorganize, prioritize and
problem-solve
Professionalism including customer service/interface
skills/experience
6+ months experience working with Ford Motor Company
What you'll receive in return:
As part of the Ford family, you'll enjoy excellent compensation and
a comprehensive benefits package that includes generous PTO,
retirement, savings and stock investment plans, incentive
compensation and much more. You'll also experience exciting
opportunities for professional and personal growth and
recognition!
If you have what it takes to help us redefine the future of
mobility, we'd love to have you join us.
Candidates for positions with Ford Motor Company must be legally
authorized to work in the United States. Verification of employment
eligibility will be required at the time of hire. Visa sponsorship
is not available for this position.
We are an Equal Opportunity Employer committed to a culturally
diverse workforce. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, age, sex, national origin, sexual orientation, gender
identity, disability status or protected veteran status.
For information on Ford's benefits and compensation, click here:
https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2023-benefits-and-comp-GSR-sal-plan-1.pdf
At Ford, the health and safety of our employees is our top
priority. Vaccination has been proven to play a critical role in
combatting COVID-19. As a result, Ford has made the decision to
require U.S. salaried employees to be fully vaccinated against
COVID-19, unless employees require an accommodation for religious
or medical reasons. Being fully vaccinated means that an individual
is at least two weeks past their final dose of an authorized
COVID-19 vaccine regimen. As a condition of employment, newly hired
employees will be required to provide proof of their COVID-19
vaccination or an approved medical or religious exemption.
Requisition ID : 11735
Keywords: Ford Motor Company, Charleston , Field Service Engineer, IT / Software / Systems , North Charleston, South Carolina
Click
here to apply!
|