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IT Manager

Company: Hotel Bennett
Location: Charleston
Posted on: September 10, 2023

Job Description:


The IT Manager is responsible for the successful hands-on leadership with implementing & maintaining the information and Telecom systems for the Hotel. The IT Manager must ensure that all systems are operating properly, while focusing on providing service professional satisfaction. Candidate should be able to function with minimal supervision and be able to adapt to changes.


- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Take responsibility for projects and solutions within the larger business initiative
- Handle business-critical IT tasks and systems administration
- Track and maintain hardware and software inventory
- Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
- Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
- Analyze processes, technologies, and vendors continually to find areas for improvement
- Prepare cost-benefit analyses when upgrades are necessary, and monitor vendors to ensure that they are offering the best-possible service and value for business needs
- Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
- Execute disaster planning and maintain data backups
- Must understand property technology systems such as PMS & POS, Familiarity with industry systems including those currently in use by Salamander Collection such as Springer Miller, Simphony, Opera, SpaSoft and Nuvola.

- Must have experience in troubleshooting PMS, POS and credit card gateway systems and working with vendors to drive resolution.
- Must have in depth understanding of routing and switching. Preferred to have CCNA certification. Must know how to configure and troubleshoot network equipment, cabling, patch panel & know how to troubleshoot networking issues.
- Fortigate firewall, HP switches, LAN, WAN, VLAN, TCP/IP, VoIP, DHCP, FTP, DNS, RDS, SMB, VPN, SSL.
- Active Directory, GPO management, RD Gateway Terminal Server deployment, RemoteApp
- Xen Server / VMWare server and virtual server administration, maintenance, and troubleshooting.
- Windows Server 2012 to 2019, WSUS, windows updates, Remote Desktop Services, IIS, SSL certificates.
- SAN and NAS Storage, iSCSI, Fibre Channel
- Office 365 hosted email service and Office applications, MS Teams, End Point protection, web filtering solutions.

- Must have experience in using IT help desk tools such as Connectwise and IT Glue.

- Documentation and SOP for IT systems, procedures, and any information related to the operation of the department such as IP spreadsheets, software/license/certificate renewal schedule etc.
- Communicate effectively with guests and other departments.
- Ability to work with hotel teams and regional leadership to understand needs and clearly articulate solutions
- This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.


- Bachelor's degree (B.A./B.S.) in Computer Science or related discipline and/or or three to five (3-5) years related experience.
- Microsoft MCSE (Microsoft Certified Systems Engineer);
- Experience working with remote users (connectivity, access, etc.)
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
- Experience in Hotel Technology is strongly preferred.
- Preferred project management skills and strong ability to prioritize
- Ability to manage internal and external resources to address day-to-day needs for applications troubleshooting and issues resolution.
- Excellent problem-solving skills
- Experience working with remote users (connectivity, access, etc.)


Language Skills

- Read and interpret documents in English such as periodicals, journals and manuals
- Able to write for various channels, routine reports, correspondence, business letters, summaries using prescribed format and conforming to all rules of punctuation, grammar, diction and style
- Ability to speak effectively before groups such as business partners, clients or employees

Reasoning Ability

- Apply common sense understanding to business and social situations and in carrying out instructions furnished in written, oral or diagram form
- Able to apply mathematical skills to interpret financial information and to prepare reports and budgets
- Read and interpret business records and statistical reports
- Make business decisions based on reports and facts, as well as on experience and personal insight


- Experience in fast paced environment in which they have shown they can conduct multiple tasks and meet deadlines.
- Must contain the following characteristics: a) Confident; b) Flexible; c) Detail oriented; d) Self-starter; e) Adapt to change easily; f) Team player willing to do whatever it takes to meet goals and objectives; g) Drive for continuous improvement
- Must have exceptional interpersonal, clear verbal and written communication skills.
- Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components
- Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Keywords: Hotel Bennett, Charleston , IT Manager, IT / Software / Systems , Charleston, South Carolina

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